Haier Reviews & Complaints

Haier reviews cover refrigerators, ranges, dishwashers, laundry appliances, room air conditioners and dehumidifiers, along with warranties, repairs and customer service. Share positive, neutral or negative experiences on ZeroStars’ −5 to +5 scale. A rating of 0 is valid for a neutral or mixed result.

Haier belongs to the Haier group of appliance businesses. GE Appliances is part of Haier Smart Home, but Haier and GE remain distinct product brands. U.S. Haier support uses some GE Appliances infrastructure, including Bodewell repairs and the official parts store. Use the contacts and warranty documents for the brand and model you own.

Our separate GE Appliances reviews page covers that brand. You can also compare experiences with Frigidaire and LG in the Appliances category. Haier televisions and central or ductless heating and cooling systems require their own product-specific support routes.

Identify the appliance type, model, approximate age and seller. Describe what worked well or went wrong: refrigerator temperature stability, usable storage, dishwasher cleaning and drying, laundry cycle results, or room-air cooling and noise. Include the settings and conditions that help explain the experience without presenting an unconfirmed diagnosis as fact.

A positive review can describe dependable performance or a helpful service visit. A neutral review can explain acceptable results with limitations. A complaint is more useful with dates, promised appointments, actual repair visits, quoted charges, parts delays and the final outcome. Separate the manufacturer’s response from the retailer, delivery crew, installer or independent repair company. Keep full serial numbers, addresses and private case documents out of your public review.

Register your Haier appliance under the correct product category and keep the receipt, model and serial number. Registration helps maintain product records and safety communications. Use the official support hub to find manuals and troubleshooting information; its product support pages provide model-number searches.

Warranty terms vary by product. As one example, the QHE16HYPFS refrigerator owner’s manual provides 12 months of parts-and-labor coverage from original retail purchase for qualifying material or workmanship defects. GE Appliances determines whether to service or replace the unit. Proof of purchase is required, and U.S. warranty service must use the designated factory or authorized service network.

That model’s exclusions include improper installation, delivery or maintenance, misuse, commercial use, food spoilage, inaccessible equipment and certain damage. Finish damage not reported within 48 hours of delivery is excluded. These are examples from one model’s warranty, not universal terms for every Haier product. Check your own manual before relying on a coverage period or remedy.

Haier’s warranty coverage guidance also states that refurbished appliances are not covered by its manufacturer warranty. Ductless systems have separate model and registration conditions; do not apply those terms to a refrigerator or room air conditioner. A retailer protection plan is a separate contract with its own administrator and claim process.

Haier’s service scheduling page sends major-appliance customers to Bodewell, the GE Appliances service brand formerly called GE Factory Service. For ductless equipment, that page directs owners to a local dealer for a certified service provider.

Have your model, serial number, receipt and a concise description of the problem ready. Before booking, confirm service availability, warranty authorization, diagnostic or trip charges, and whether a quoted fee applies if the problem is excluded from coverage. An appointment request does not establish that a repair will be free. Ask for a written diagnosis and an estimated next step when parts or another visit are needed.

The official Haier replacement-parts search is hosted by GE Appliance Parts. Search using the complete model number and confirm compatibility. A parts purchase is different from an approved warranty repair; do not assume the manufacturer will reimburse an independently purchased part or outside technician.

The HaierAppliances.com return policy applies to purchases through that website. For large appliances delivered by an authorized agent, requests within seven days of delivery qualify for a full product refund without restocking or pickup fees; delivery and installation charges are not refundable. After seven days but before 30 days, the policy specifies a 25% restocking charge plus a pickup fee. Refund items must be resellable. No returns or replacements are offered after 30 days under this policy.

Call 1-800-799-3396 for return authorization before arranging a return. Warehouse pickup orders have separate conditions, including bringing the product back and a 25% restocking fee. Read the complete policy for your order type. If you bought from a retailer, its return rules apply. A manufacturer warranty claim does not automatically entitle you to a retailer refund.

For direct orders, Haier’s delivery and installation guide describes authorized-agent delivery, inspection, placement and eligible hookups. Availability depends on the appliance and delivery location. Existing utilities, suitable connections, clearance and access must be ready; the agents do not perform carpentry, plumbing or electrical alterations.

Some products, including room air conditioners and dehumidifiers, are excluded from installation service. Review the installation inclusions and exclusions and your checkout terms. Photograph delivery damage and report it promptly. For a retailer delivery or separately hired installer, retain that company’s work order and pursue its commitments with that company. If responsibility is disputed, request a written explanation of whether the problem is a product defect or installation issue.

Start with Haier owner support and retain the case number. Provide the purchase record, service dates, repair findings and the result you are requesting. Ask who owns the next action and when you should follow up. If a warranty claim is denied, request the applicable provision and the diagnosis supporting the decision.

Use the official contact page’s email option to keep a written record, or write to Haier Appliances Consumer Relations at the address below. Ask whether a supervisor or further case review is available if the issue remains unresolved. Direct-order returns, retailer refunds and third-party protection plans should be addressed through their respective channels.

The official Haier recall directory includes notices involving certain ranges, dehumidifiers, refrigerators and other products. Examples include 2021 range notices and the 2018 top-mount refrigerator recall. A notice applies to specified products, not every appliance carrying the brand.

Match the full model and serial number against the individual notice and check the CPSC recall database for additional information. Follow the notice’s instructions, including any direction to stop use. Recall remedies and ordinary warranty claims are different processes.

Official sources checked September 28, 2026. Linked sources include Haier’s U.S. support, contact, registration, warranty, service, returns, delivery and recall pages; the official parts store; model-specific documentation; GE Appliances corporate information; and CPSC.

No. They share a corporate connection through Haier Smart Home, and some U.S. support infrastructure, but product warranties and customer-service contacts should be checked for the specific brand and model.

Haier’s major-appliance scheduling page directs customers to Bodewell. Ductless-system owners are directed to their local dealer. Confirm authorization and coverage before hiring an independent repair company.

It depends on the product and applicable warranty. Read your model’s manual and keep the purchase receipt. Component protections, exclusions and registration conditions can differ across product lines.

Direct website purchases follow HaierAppliances.com’s published return policy and require authorization. Retailer purchases follow the seller’s return policy. Warranty service is a separate route.

Use the official support hub for model-specific documents and the Haier parts search linked above for replacement parts. Match the full model number before ordering.

Yes. ZeroStars welcomes positive, neutral and negative experiences. Choose a rating from −5 to +5, including 0, and explain the performance or service outcome behind it.