Amazon Prime Video Reviews & Complaints

Share your Amazon Prime Video experience on ZeroStars and choose a rating from −5 to +5, including 0 for a neutral or mixed experience. Tell readers which subscription or purchase you used, what happened and whether support resolved the issue.

ZeroStars is an independent review website and is not affiliated with Amazon or Prime Video. Posting here does not contact support, cancel a subscription or request a refund. For shopping, delivery and merchandise returns, visit our separate Amazon reviews page.

Prime Video offers streaming movies, series and live programming. The service combines several ways to watch: content included with an eligible subscription, separately billed add-on subscriptions, individual rentals and purchases, and some free ad-supported programming. A title appearing in the app does not necessarily mean it is included with your membership.

This guide focuses on the U.S. service. When reviewing Prime Video, identify whether your experience concerns the Prime-included catalog, a standalone subscription, an add-on channel or a particular rental or purchase. That distinction helps readers understand the bill, access issue or cancellation process you encountered.

Before questioning a charge, compare the transaction with your digital order history and active subscriptions. Record the date, amount, title or channel name and the offer you accepted. Keep receipts and order identifiers for a private support conversation.

Amazon explains that Prime Video add-on subscriptions are additional paid subscriptions for content from other services. Check the trial end date, renewal price and billing interval before signing up. An add-on should be evaluated separately from the underlying Prime or Prime Video membership.

If you already pay a channel or streaming company directly, do not assume that subscription unlocks the same service inside Prime Video. Amazon’s external-provider guidance says premium-channel subscriptions obtained through another provider cannot be directly accessed through Prime Video.

When asking about an unexpected renewal, explain which subscription you intended to keep or cancel. Ask support to identify the charge and confirm any adjustment in writing. Do not describe a refund as approved until you have that confirmation.

Amazon’s membership cancellation guide distinguishes a Prime Video-only subscription from Prime Video included with Amazon Prime. In Account & Settings, open Your Account. A standalone subscription uses End Subscription; an Amazon Prime membership is managed through Edit on Amazon under Prime Membership.

Review the cancellation screen carefully before ending a broader Prime membership. If a mobile provider or another third party created your subscription, Amazon directs you to that provider for assistance.

Save the confirmation, effective date and subscription name. Removing the app or signing out is not a substitute for completing the subscription cancellation process. If a later charge appears, use those records to ask the billing provider which service renewed.

To stop a particular add-on, follow Amazon’s add-on cancellation instructions: open Account & Settings, select Subscriptions, find the service, choose Unsubscribe and confirm. The wording may also appear as withdraw.

The confirmation shows the subscription end date. Amazon says access and future charges for that subscription stop after that date; cancellation does not automatically refund earlier subscription payments. Verify the specific channel name rather than assuming one cancellation covers every subscription on the account.

Check the title’s purchase options before pressing a payment button. A rental or purchase is a different transaction from subscribing to a channel. Keep the receipt and note the exact title, edition and transaction type when reporting a problem.

Amazon’s accidental-purchase instructions describe an eligible cancellation process for orders that have not been watched or downloaded. Open My Stuff, then Purchases & Rentals, select the title and look for Cancel Your Order. Avoid starting playback while checking cancellation eligibility.

Follow the terms shown for your account and purchase location, and contact support if the option is missing. Apple-paid orders may have different displayed cancellation options. Amazon also points customers to parental controls and a Prime Video PIN to help prevent accidental orders.

Amazon’s U.S. Prime Video Ultra announcement identifies Ultra as the replacement for the former Ad Free subscription. It is an additional upgrade requiring Prime or Prime Video, with enhanced streaming and download features.

Ultra does not eliminate every advertisement across the app. Amazon says live TV and events, including sports, and selected ad-supported content and subscriptions can still contain ads. Video quality also depends on the title, supported device and connection.

For an advertising complaint, include the plan name, program, viewing date and whether it was live, included with Prime or supplied through an add-on. Explain whether the problem was unexpected advertising, an ad that froze or a mismatch between the offer and what you received.

For freezing or buffering, Amazon’s playback troubleshooting guide recommends steps including closing the app, restarting the device, checking device time settings and installing current updates. Record any error code before troubleshooting so you can give support a precise description.

Try to establish whether the issue affects one title, one device or everything you watch. For a live broadcast, record the event and approximate time; Amazon maintains separate live-stream troubleshooting guidance.

An add-on’s catalog is managed by its provider, according to Amazon’s add-on content guidance. If an expected show is unavailable, check the title’s current listing and the subscription through which it was offered. Include the season and episode when requesting assistance.

Describe your own experience with streaming reliability, billing clarity, advertising, rentals, cancellations or customer service. Include the approximate date and outcome. Explain what led to your rating, whether positive, negative or mixed.

You can also compare Netflix, Hulu and Disney+, or browse the Media, Streaming & Entertainment category.

No. The app also offers separate rentals, purchases and paid add-on subscriptions. Check the title’s viewing options before paying.

No. Amazon’s add-on guidance says cancellation does not generate a refund for previous subscription charges.

Not necessarily. Amazon lists live events and sports among the content that can still contain advertising.

No. Use Prime Video support or your billing provider. ZeroStars publishes independent customer experiences.

Official sources checked September 30, 2026. Features, eligibility and support instructions may change.