Uber Eats Reviews & Complaints

Share your firsthand Uber Eats experience and rate it from −5 to +5, including 0. Describe your order, delivery, customer support and any resolution you received.

ZeroStars is independent and is not affiliated with Uber Eats. Posting a review here does not contact Uber, report an order problem or request a refund. Use the official help channels below for assistance with your purchase.

Uber Eats supports orders for restaurant food, groceries and retail items. This page focuses on customers ordering through Uber Eats, including delivery problems, missing items, cancellations and support experiences.

Open your active order to check its progress and delivery information. For an order that has not been marked complete, Uber’s delivery-help guidance describes using Contact on the tracking map to call or message the delivery person.

Check the address, unit number and handoff instructions before reporting a location problem. Explain any entrance or access issue clearly through the order’s contact options. Keep your phone available for delivery messages, and use order support if the problem cannot be resolved through delivery communication.

If the app shows a completed order that you did not receive, use the official missing-order help page or Help for that order. Check the door for a leave-at-door delivery first. Uber asks about your availability, attempted contact and whether the order appears delivered or canceled; unsuccessful contact at the delivery location can affect refund eligibility.

Give a brief timeline and describe what you checked. If a delivery image is available, explain any location mismatch. Keep the order receipt and support response rather than assuming the completed status proves where the order was left.

Use Wrong or Missing Items to identify the exact item, quantity or substitution problem. Uber asks for a photo when an incorrect item arrives. That help page says replacement is not available through that process, although a refund may be considered.

For spills, damaged packaging or unacceptable food quality, choose the food damage or quality issue option. Provide the affected item names, a photograph and a clear explanation of the condition.

Separate the problems when more than one occurred: an absent drink, incorrect entrée and spilled container need different descriptions. Preserve the receipt and photos before discarding packaging. Describe what you observed without assuming whether the restaurant, store or courier caused it.

Uber’s cancellation guidance says cancellation is free before the store accepts the order; charges may apply afterward. Review the cancellation information shown for your order before confirming. Do not assume that a delay makes cancellation free.

For an order placed through Uber Eats, start the issue report through Uber Eats order support. You do not need to follow a parcel carrier’s sender-only claim process. Contacting the courier can help locate an active delivery, but use order support for a refund request. If you ordered and paid directly through a merchant’s own website, begin with that merchant to establish which support process applies.

If a refund is approved, retain the confirmation and check the amount and destination shown. Uber’s refund-status guidance distinguishes refunds from temporary authorization holds and notes that bank processing affects when funds appear. A submitted complaint is not the same as an approved refund.

Use the form below to leave a firsthand rating from −5 to +5, including 0. Positive, negative and mixed experiences are welcome. Add an update if the outcome changes.

For related delivery experiences, see DoorDash reviews and Roadie reviews, or explore the Shipping & Delivery category.

Open Help for the affected order, select the missing-item issue and identify exactly what was absent. Submit the requested evidence and review the response; a refund is not automatic.

For an order placed through Uber Eats, use its order-help process to document the problem. If you bought directly from the restaurant or store, contact that business about its order and payment process.

Do not rely on a rating as a refund request. Use the relevant order-help option and explain the resolution you are seeking. Posting on ZeroStars does not submit anything to Uber Eats.

Include the order date, the issue or positive experience, the response from support and the outcome. Distinguish food preparation, delivery and platform support. Keep addresses, order identifiers, phone numbers and payment information private.