Once Upon A Child Reviews Complaints - Zero Stars

Once Upon A Child is a retail chain specializing in buying and selling gently used children’s clothing, toys, and baby gear. Targeted at budget-conscious parents, the store offers a wide variety of items at affordable prices, allowing families to save money by purchasing secondhand goods in excellent condition. Parents can also sell their own outgrown children’s items to the store for cash on the spot. However, customer experiences with Once Upon A Child vary, leading to ratings from -5 stars to +5 stars. In this article, we compile reviews, feedback, comments, and complaints to provide a comprehensive look at Once Upon A Child’s services.

User Reviews and Ratings
Many customers appreciate Once Upon A Child for its:

• Affordable Prices: Once Upon A Child is praised for offering gently used children’s clothing, toys, and gear at significantly lower prices than buying new, making it an appealing option for budget-conscious families.
• Wide Selection: Customers enjoy the store’s variety of items, which often include brand-name clothing, shoes, toys, and baby gear, allowing them to find great deals on gently used products.
• Cash for Used Items: Parents appreciate the ability to sell their children’s outgrown items to Once Upon A Child for cash or store credit, providing a way to earn back some money while decluttering.

Positive Feedback (+1 to +5 Stars):

• Great Deals on Kids’ Clothing: Many users report finding high-quality, gently used clothing for their children at a fraction of the retail price, making Once Upon A Child a go-to store for parents looking to save on kids’ fashion.
• Friendly and Helpful Staff: Positive reviews often highlight the friendliness of store staff, who assist parents in finding items and making the buying and selling process smooth and efficient.
• Environmentally Friendly Shopping: Several customers mention that they appreciate the eco-friendly aspect of shopping secondhand, reducing waste and extending the life of children’s products.

Negative Feedback (-1 to -5 Stars):

• Low Payouts for Selling Items: Some users express disappointment with the low cash offers they received when selling gently used children’s items, feeling that the payout does not reflect the quality or value of the goods.
• Inconsistent Stock: A few customers report that the selection can vary widely from visit to visit, making it difficult to find specific sizes or items on a consistent basis.
• Condition of Some Items: Several reviews mention concerns about the condition of certain items sold at Once Upon A Child, with some clothing or toys showing more wear and tear than expected.

Common Complaints

• Long Wait Times for Selling Items: Some customers report long wait times when bringing in items to sell, as the process for inspecting and evaluating used goods can take several hours, particularly during busy times.
• Strict Buying Policies: A few users mention that the store is selective in what they purchase, often rejecting items that are not in perfect condition or that don’t meet current demand, which can be frustrating for those looking to sell.
• Pricing on Some Used Goods: There are occasional complaints about pricing on certain items, with some customers feeling that the prices on certain toys or baby gear are too high for secondhand goods.

Comparisons with Competitors

When compared to other secondhand stores like Kid to Kid, Goodwill, and ThredUp, Once Upon A Child evokes mixed feedback:

• Pricing: Once Upon A Child is praised for offering more competitive pricing on children’s clothing compared to ThredUp, though some customers feel Kid to Kid provides better deals on larger items like strollers or baby gear.
• Selection: While Once Upon A Child offers a wide selection of items, some parents prefer the broader variety of secondhand goods available at general thrift stores like Goodwill.
• Payouts for Selling: Compared to ThredUp, Once Upon A Child’s payouts are immediate but often lower, whereas ThredUp’s consignment model may offer higher returns over time but requires more patience.

Share Your Experience Have you shopped or sold items at Once Upon A Child? Share your experience, upload photos, and leave a review to help others determine if Once Upon A Child is the right secondhand store for their family’s needs. Other stores that receive reviews and complaints online include Pick n Save, Ross, Dollar General, and The Range in the UK.

Rate Once Upon A Child Use our unique rating scale to evaluate Once Upon A Child:

• 🔴 -5 Stars: Highly dissatisfied
• 🟠 0 Stars: Neutral/no significant impact
• 🟢 +5 Stars: Highly satisfied

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Conclusion

Once Upon A Child offers an affordable, eco-friendly shopping experience for parents looking to buy or sell gently used children’s clothing, toys, and baby gear. While many customers appreciate the great deals and wide selection, complaints about low cash payouts, long wait times for selling, and inconsistent stock may affect your experience. By reviewing customer feedback and comparing Once Upon A Child to other secondhand stores, you can determine if it’s the right choice for your family.