The Range is a popular UK-based retailer offering a wide variety of products, from home goods and furniture to garden supplies and DIY tools. Known for its affordability and wide product selection, customer experiences with The Range can vary significantly, resulting in ratings from -5 stars to +5 stars. In this article, we gather reviews, feedback, comments, and complaints to provide a detailed overview of The Range’s service and product offerings.
User Reviews and Ratings
Many customers appreciate The Range for its:
Variety of Products: Offering everything from home decor to gardening tools, making it a one-stop shop for many needs.
Affordability: Known for competitive pricing on both branded and own-label products.
Convenient Locations: With numerous stores across the UK, customers enjoy easy access to The Range’s products.
Positive Feedback (+1 to +5 Stars):
Wide Product Selection: Many users highlight The Range’s diverse selection of products, making it easy to find home essentials, furniture, and more.
Affordable Prices: Customers often mention the great value for money, especially when compared to other home and garden retailers.
Helpful Staff: Some reviews praise The Range’s customer service, particularly the helpfulness of staff in-store, assisting with product information and queries.
Negative Feedback (-1 to -5 Stars):
Quality Concerns: Some customers report that certain products, particularly furniture and DIY items, are of lower quality and don’t last as long as expected.
Delivery Issues: A number of users express frustration with delayed deliveries, missing items, or damaged goods upon arrival.
Difficult Returns: There are complaints about the returns process, with some customers facing issues when trying to return items or get refunds.
Common Complaints
Inconsistent Product Quality: While some items are well-made, others seem to lack durability, particularly in the furniture and garden categories.
Customer Service Response Times: Several users mention difficulties in reaching customer service for help with issues, particularly when dealing with online orders.
Stock Availability: A few reviews note that products are sometimes out of stock, both online and in-store, making it difficult to find specific items.
Comparisons with Competitors
When compared to other home and garden retailers like Homebase, B&M, and IKEA, The Range evokes mixed feedback:
Pricing: The Range is generally considered more affordable than IKEA and Homebase, though some customers feel B&M offers comparable prices.
Product Quality: IKEA is often seen as offering better overall quality in furniture, while The Range is more of a budget-friendly option.
Store Experience: The Range’s in-store experience is generally positive, though competitors like IKEA may offer more interactive showrooms and inspiration for home decor.
Share Your Experience Have you shopped at The Range? Share your experience, upload photos of your purchases, and leave a review to help others decide if The Range is the right store for their home and garden needs. Other stores that receive reviews and complaints online include Ross, Dollar General, and Pick N Save.
Rate The Range Use our unique rating scale to evaluate The Range:
🔴 -5 Stars: Highly dissatisfied
🟠 0 Stars: Neutral/no significant impact
🟢 +5 Stars: Highly satisfied
Scroll Down To Leave A Review
Conclusion
The Range offers a broad selection of home, garden, and DIY products at competitive prices, making it a convenient choice for budget-conscious shoppers. However, complaints about product quality and customer service may impact your shopping experience. By reviewing user feedback and comparing The Range to other retailers, you can decide whether it’s the right place for your next home project or purchase.
Your Overall Rating From -5 to +5 Stars
-2.7 stars
Based on 20 reviews
Negative Rating Summary
Disgusting
Terrible
Very Bad
Bad
Normal
Positive Rating Summary
Perfect
Excellent
V.Good
Good
Average
Reviews
Rating: Title: Trip Hazards in Store - Head Office dont care Review: We went to the Falkirk store to look at a mirror my daughter wanted, when there and looking at other things in several aisles I heard my wife shout out and found out that she had tripped over two plastic tubs that were left in the aisles, she thinks she pulled her stomach and was worried as in November she had part of her bowel out because of Bowel Cancer. This was not the only trip hazard in this store as in a couple of other aisles there were basket holders without baskets blocking the aisles and placing a trip hazard there. I have complained to the CEO and have his customer service team come back to me periodically saying they are investigating, but I really cant see they are taking this matter seriously. The CEO seems to be burying his head and never comes back to you personally of which in this situation should. The crux of this matter is that this company left trip hazards all over the place so that there customers can injure themselves, they dont care and dont take things seriously at all.
I have now had a response from the Head Office stating that my wife did not trip over and lightly touched a box that was in the way, this goes to show that the CEO Mr Simpkin does not care about any customers of his at all. I will be taking this further, but they have literally said in their email that we can take it further. Absolutely disgusting company that will take your money but does not care about your health and safety while browsing their stores. I would avoid at all cost to stay safe. Name: Gary Degeorge
Rating: Title: Rip off Britain Review: This Store/Company just doesn\'t care about their customers. I bought 2 leather armchairs online and decided to cancel the order as the quality didn\'t look very good. I phoned their customer service department but it was a waste of time. It took me ages to get a response from them. Name: Stuart Wimpory
Rating: Title: Not bad, not great Review: In terms of ordering, it was fairly easy via their site and of no issue and as it was a pre order I knew there would be a wait period. Where it started to become a problem was when the date for the pre order started; one date would be announced and within a few hours another email cancelling said date with another added for much later, this was the process that kept repeating and when the last email set the date ridiculously far away I finally reached a point and began biting back. It\'s not acceptable to keep playing with dates and holding off the way they were.
After that I promptly got a delivery company and date set up and to the credit of the company they delivered it on the date set and everything was in pristine condition.
But to the question of whether I would use The Range ever again, the answer is an honest no. The communication is near to impossible unless you know the means to bypass the usual routes and even when you can get in contact their lack of professionalism is astonishingly appalling. Not worth the cheap prices given how they treat existing customers, avoid. Name: Marie Clark
Rating: Title: Brutal customer service Review: Awful shopping experience.
When things go wrong you get to speak to a BOT.
The couriers they use EVRI are as useful as a chocolate teapot and look like they all doing community service not a paid service for customers.
When company\'s get rid of human customer service advisors, they are saying you the customer is not important to them, just your money.
Will never use or recommend the Range again! Name: Sarah
Rating: Title: Never a issue Review: Live shopping there Name: Paul
Rating: Title: Worst company - 5 Review: You will purchase something in good faith only to not receive item as never dispatched to the have to chase down for your money back, how this company is allowed to remain open is beyond me. Rubbish customer services not even in this country. Name: Michelle
Rating: Title: New Hampshire garden furniture falling to pieces! Review: I, like many others bought the New Hampshire garden rattan furniture set and it’s falling to pieces, and it’s not fit to use.
The Range are more than aware of the common fault but insist on you paying for an inspection before they’ll do anything. I believe this is a strategy to put customers off, and therefore they don’t need to give a refund.
Absolute joke! Name: Joe Maguire
Rating: Title: Product and customer service beyond a joke Review: Terrible products, delivered rusty within two days other delivered covered in scratches and rusty. Been messed around with the collections so far they haven’t turned up twice. Terrible place. Name: Kieron
Rating: Title: No delivery no refund Review: May 14th
Placed order delivery the 22nd even tho it was express
Still no goods no answer
I have rung emailed and messaged
8 hours keep on hold over 3 days
Finally got a email
It’s stuck with yodel
Rang them
Nope the seller has the item
So another fob off by the range
I just want my money back and them to answer Name: Dawn Elkington
Rating: Title: Appalling Company Review: Ordered sofa through these in February got given 4 different dates end of April now and still no sofa. Ended up having to request a refund twice and open a dispute up. Will never spend a single penny on the range ever again!!! Name: Steve
Rating: Title: disgusting Review: Terrible customer service. How they aloud to continue business, is beyond my
believe. Thieves!!!! Name: vil
Rating: Title: Shocked at staff Review: I was looking around The Range just browsing then a member of staff came up to me and asked me to leave the store as I looked suspicious. I said I\'m happy to empty all pockets and check my bags and go and see the manger but he insisted on me leaving the store. I made a formal complaint to head office and got a apology from them. Same staff member has done this to a few other people as well. They were even in the local paper as people saw rats in there and the toilets are disgusting and prices are wrong.I\'d never visit the range again. Name: Kevin
Rating: Title: Faulty toaster Review: We returned a faulty toaster, that was only a few months old. It had a 2 tear warranty. Long story short. We were accused of deliberately braking the toaster just so we could get a new one. The man we spoke to actually called us liars to face! I was given the store managers email address but he couldn\'t be bothered to reply. The worse customer service I have ever encountered. Needless to say I have never been back. Name: Dawson I s a c#nt
Rating: Title: website Review: Terrible over-complicated ordering method. It has auto links to so many other spyware services such as google, facebook and others that it slows everything to a snails pace. Then just to cap it all they insist you sign up for an account before you can place an order. I do not want to have them using my data to pass to other companies so I refuse to sign up. Their loss as I can get much of what they sell elsewhere. No wonder they are trading at a loss. Name: john
Rating: Title: Disgusting customer service. Review: Bought an air-conditioning unit from them and it became faulty after 11 months,after only being used a handful of times as was only used in summer. They wouldn\'t take it back,first got told to take to store they weren\'t even interested was ridiculous. Then had a 9 month battle with customer services again. Ended up taking them small claims court and they still wangled & lied there way out of it,shambles of a company and so much for our legal system was a waste of time,in the end was £280 out of pocket for unit and £45 court costs and ended up with nothing,disgraceful. Name: Mr Anonymous
Rating: Title: Excellent Review: Great service, great products! Name: Jay
Rating: Title: Missing Sofa Review: Ordered a sofa and received 3 text messages on 3 consecutive weeks saying it was going to be delivered. Took days off work and every time it never arrived! And I was 8 Months pregnant! Had no Sofa to sit on so when I finally got a response from customer service who are non-existent and absolutely clueless and useless, demanded a refund and had to go to get a new one at 9 Months PREGNANT! So much unnecessary stress and frustration caused by The Range. Never order from them! Go to Oak Furnitureland! Got a new sofa in 5 days! And all in one piece and fantastic quality. The Range are a total disgrace and don’t give a toss about ripping people off Name: Caz
Rating: Title: Garden furniture Review: Worst company I have ever had to deal with . Having paid over £1000 for garden furniture and waiting over 3 months for delivery . Worst customer service and XDP the courier service is appalling . Don’t shop here they don’t deserve your money ! Name: Nicola
Rating: Title: New Hampshire Garden Furniture tur Review: Dispatch sent out mix matched coloured furniture.. After contacting the Range with phone calls. Emails etc.. They stopped corresponding with me. I paid out a lot of money for my furniture. I even asked if they could put me in touch with the Manufacturer. No response. . To have parts of the Garden Furniture in different colours is not the look I wanted. I certainly wouldn\'t recommend & will never purchase anything from The Range again Name: Liz Gilbert
