Ross Reviews Complaints - Zero Stars

Ross Stores, commonly known as Ross Dress for Less, is a chain of off-price retail stores offering clothing, shoes, home goods, and accessories at discounted prices. Known for its “no-frills” shopping experience, Ross caters to budget-conscious customers looking for brand-name items at lower-than-retail prices. The store features a rotating selection of merchandise, with new arrivals frequently added to its inventory. However, customer experiences with Ross Stores vary, leading to ratings from -5 stars to +5 stars. In this article, we compile reviews, feedback, comments, and complaints to provide a comprehensive look at Ross Stores’ shopping experience.

User Reviews and Ratings
Many customers appreciate Ross Stores for its:

• Low Prices: Ross is praised for offering discounted prices on clothing, home goods, and accessories, making it a go-to store for shoppers looking for brand-name items at a fraction of the original price.
• Wide Selection: Customers enjoy the variety of merchandise available, with the store featuring everything from casual wear to home décor, giving shoppers a diverse range of products to browse.
• Frequent New Arrivals: Customers mention that Ross frequently updates its inventory, ensuring that there’s always something new to discover on each visit.

Positive Feedback (+1 to +5 Stars):

• Great Bargains: Many users report finding brand-name clothing and home goods at a fraction of the regular retail price, making Ross a favorite for bargain hunters.
• Large Store Selection: Positive reviews often highlight the wide selection of merchandise, from clothing and accessories to home furnishings, providing customers with numerous choices at affordable prices.
• Good for Home Décor: Several customers mention that Ross offers a surprisingly large selection of home décor items, making it a great place to find budget-friendly decorations and furnishings.

Negative Feedback (-1 to -5 Stars):

• Disorganized Stores: Some users express frustration with the store layout, mentioning that merchandise can be disorganized or scattered, making it difficult to find specific items.
• Limited Stock Availability: A few customers report that sizes and styles can be limited due to the nature of off-price retail, leading to frustration when they are unable to find specific sizes or colors.
• Long Checkout Lines: Several reviews mention long lines at the checkout, particularly during peak shopping hours, which can slow down the shopping experience.

Common Complaints

• Inconsistent Quality of Merchandise: Some customers report that the quality of items can be hit or miss, with certain products showing wear and tear or feeling less durable compared to full-priced stores.
• Lack of Customer Service: A few users mention that customer service can be lacking, with understaffed stores and difficulty getting assistance when needed.
• No Online Shopping Option: Some customers express disappointment that Ross does not offer an online shopping platform, making it necessary to visit physical stores to browse and shop.

Comparisons with Competitors

When compared to other off-price retailers like T.J. Maxx, Marshalls, and Burlington, Ross Stores evokes mixed feedback:

• Pricing: Ross is praised for offering lower prices than competitors like T.J. Maxx and Marshalls, though some customers feel the quality of merchandise at those stores may be slightly better.
• Store Organization: While Ross Stores are appreciated for their discounts, competitors like T.J. Maxx and Marshalls often receive better reviews for having more organized and visually appealing store layouts.
• Selection: Ross is often compared favorably to Burlington for its selection of home goods and décor, though some customers feel that Burlington offers more variety in certain product categories.

Share Your Experience Have you shopped at Ross Stores? Share your experience, upload photos, and leave a review to help others determine if Ross Stores is the right shopping destination for their needs. Other stores that receive reviews and complaints online include Once Upon a Child, Pick N Save, Dollar General, and The Range in the UK.

Rate Ross Stores Use our unique rating scale to evaluate Ross Stores:

• 🔴 -5 Stars: Highly dissatisfied
• 🟠 0 Stars: Neutral/no significant impact
• 🟢 +5 Stars: Highly satisfied

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Conclusion

Ross Stores offers a budget-friendly shopping experience for customers looking for discounted clothing, home goods, and accessories. While many shoppers appreciate the low prices and rotating selection, complaints about disorganized stores, long checkout lines, and inconsistent product quality may affect your experience. By reviewing customer feedback and comparing Ross to other off-price retailers, you can determine if it’s the right place for your next shopping trip.