Roof Maxx Reviews and Complaints: Cost, Warranty, Results and Dealer Service

Roof Maxx reviews and complaints often concern roof eligibility, treatment cost, dealer workmanship, communication, warranty expectations and whether an aging asphalt-shingle roof should have been treated or replaced. Other customers report professional service, a quick application and satisfaction with delaying a more expensive roof replacement.

Roof Maxx is a plant-based roof-rejuvenation treatment intended to restore flexibility to qualifying asphalt shingles. It is maintenance—not a new roof, a leak repair or a surface coating. The company’s “up to 15 years” claim refers to as many as three treatments, with each treatment intended to provide up to five additional years. A single application is not represented as lasting 15 years.

Roof Maxx Company and Contact Information

• Company: Roof Maxx Technologies LLC
• Service: Asphalt-shingle roof assessment, maintenance and plant-based rejuvenation treatment
• Customer Service: 1-614-362-3170
• Estimates and Dealer Connection: 1-800-720-6172
• Dealership Sales: 1-800-858-7699
• Email: info@roofmaxx.com
• Corporate Address: 7385 State Route 3, PMB 54, Westerville, OH 43082
• Chief Executive Officer and Cofounder: Michael Feazel
• Official Website: roofmaxx.com
• Contact Page: Roof Maxx customer service and contact form
• Dealer Locator: Find a local Roof Maxx dealer
• Warranty and Claim Information: Roof Maxx flexibility warranty

The official contact page now distinguishes customer service from the toll-free estimate line. This replaces the outdated telephone number shown on the older ZeroStars listing. Local dealers have separate business names, telephone numbers, service areas and operating hours.

Ask whether the local provider is a franchisee, licensee, dealer, independent contractor or company-owned operation. The proposal should identify the legal business responsible for inspection, roof preparation, application, property damage and warranty service.

What Is Roof Maxx?

Roof Maxx is a professionally applied treatment for asphalt shingles that have lost some of the oils associated with flexibility as they age. The company describes the formula as a soy-based methyl-ester emulsion that penetrates the asphalt layer rather than sitting on top like a paint, coating or sealant.

The intended process generally includes:

1. Roof assessment: A local dealer examines the roof and determines whether the shingles are candidates for treatment.
2. Written proposal: The homeowner receives a price and scope, which may include separate repairs, cleaning or maintenance.
3. Roof tune-up: Depending on the proposal, the contractor may replace limited broken shingles, seal nail pops, reseal flashing or perform other specified preparation.
4. Treatment: The Roof Maxx formula is sprayed over qualifying asphalt shingles.
5. Documentation: The homeowner should receive an invoice, treatment date, local-dealer information and warranty.

Roof Maxx says treatment typically takes hours rather than the days associated with a tear-off and replacement. Actual time depends on roof size, pitch, height, access, weather, cleaning and repairs.

The treatment is available through approved contractors and is not sold as a do-it-yourself product. A homeowner should not substitute an unrelated oil, coating or store-bought spray because the material, application and warranty would not be equivalent.

What the “Up to 15 Years” Claim Means

This is the most important correction to the old Roof Maxx post. According to the company:

• One Roof Maxx treatment is intended to provide up to five additional years of shingle life.
• The treatment may be repeated approximately every five years.
• A roof may receive as many as three treatments if it continues to qualify.
• The combined company claim is therefore up to 15 additional years with repeat treatments.

“Up to” is not a promise that every roof will gain five years from one application or 15 years from three. A roof must remain suitable at each stage. Climate, original installation, ventilation, shingle construction, roof pitch, sun exposure, storm damage, granule loss, flashing, penetrations, decking and maintenance can affect performance.

Ask the dealer to state in writing:

• Why the roof qualifies today
• Its estimated remaining service life without treatment
• What the dealer expects one treatment to accomplish
• Whether any statement is an estimate or a contractual guarantee
• What conditions could make the roof ineligible for another treatment
• What future inspections or maintenance are recommended

Does Roof Maxx Repair Leaks or Waterproof a Roof?

Roof Maxx is not designed to stop an active leak. The company describes it as a penetrative shingle-maintenance treatment, not a surface waterproofing membrane. Its warranty expressly excludes leaks caused by faulty installation and does not cover storm damage.

A roof can leak for reasons that a shingle-flexibility treatment does not correct, including:

• Failed or improperly installed flashing
• Cracked plumbing boots or roof penetrations
• Missing, torn, lifted or poorly sealed shingles
• Exposed fasteners or nail pops
• Valley or wall-intersection problems
• Rotten or delaminated decking
• Underlayment failure
• Ice dams or wind-driven rain
• Chimney, skylight or ventilation defects

Any active leak should be diagnosed before treatment. The written proposal should separate repairs from the Roof Maxx application and state which company warrants each part of the work.

Which Roofs May Be Suitable for Roof Maxx?

Roof Maxx is intended for qualifying asphalt-shingle roofs, not every roofing material or every roof condition. The company says the product works best on shingles that are beginning to dry and become brittle but remain unbroken and in generally good condition. Its published guidance describes many roofs in roughly the 5- to 25-year range as potential candidates, but age alone cannot establish eligibility.

Potential signs that a detailed assessment is needed include:

• The shingles are dry or less flexible but remain largely intact.
• There are only limited repair needs that can be corrected before treatment.
• The roof does not have widespread active leaks or structural defects.
• Granule loss, curling, cracking and missing tabs are not beyond the dealer’s eligibility limits.
• The decking, flashing and underlayment remain serviceable.

A roof with severe shingle deterioration, repeated leaks, widespread missing tabs, substantial granule loss, failing decking or installation defects may need repair or replacement instead. A treatment cannot restore missing granules, rebuild damaged shingles, correct rotten wood or change an improperly installed roof into a properly installed one.

For an expensive or borderline project, obtain a second written assessment from an independent licensed roofing contractor who is not being paid to sell either the treatment or a replacement. Ask both professionals to document the same roof areas with dated photographs.

Roof Maxx Research and Environmental Claims

Roof Maxx cites laboratory testing and work associated with The Ohio State University, PRI Asphalt Technologies and the Ohio Soybean Council. A 2019 Ohio State BioSystems Analysis Lab page discussed a study and poster presentation concerning the treatment’s potential to delay roof replacement and reduce waste.

A separate case study about the USDA BioPreferred product states that the technical report was based on laboratory testing performed by PRI Materials Testing Labs using ASTM performance standards. That case study also states that the information was not an endorsement by The Ohio State University.

This distinction matters. Laboratory measurements of shingle flexibility, tear strength, permeability or granule adhesion can support how a material performs under test conditions. They do not guarantee how long an individual roof will remain leak-free or serviceable. Field results depend on the pre-treatment condition of the entire roof and the quality of inspection, preparation and application.

The formula is described as plant-based and is listed in marketing materials as a USDA Certified Biobased Product. Delaying a roof tear-off may reduce asphalt-shingle waste sent to landfills. Consumers should still distinguish verified product composition and laboratory results from broader savings, lifespan or environmental estimates that depend on assumptions.

Roof Maxx Prices and Estimates

Roof Maxx does not publish one fixed national price per square foot. Local dealers set project pricing based on factors such as roof size, pitch, height, complexity, material, access, geographic market and required preparation.

The company’s current cost page gives a broad example of approximately $3,000 to $6,000 for treatment of a roof on an approximately 2,000-square-foot home. It says cleaning, tune-ups, plumbing-boot replacement, nail sealing, flashing work and other preparation can increase the price. That example is not a quote for every home.

Roof Maxx also advertises potential savings of up to 80% compared with replacement. To evaluate that claim for a particular property:

1. Obtain the Roof Maxx proposal with all repairs, cleaning, taxes and fees included.
2. Obtain at least two written roof-replacement estimates for the same property.
3. Compare one treatment with the expected cost of future repeat treatments.
4. Consider whether replacement will be needed soon for insurance, resale or existing damage.
5. Compare warranties, included repairs, financing costs and expected service life—not only the first payment.

A treatment may provide useful time for a qualifying roof, but the eventual replacement cost is generally delayed rather than eliminated. A homeowner planning to remain in the property should consider both near-term cash flow and the total long-term cost.

Positive Roof Maxx Reviews

Public reviews represent individual experiences. Satisfied customers commonly describe the following themes.

Lower Immediate Cost Than Replacement

Some homeowners say treatment allowed them to postpone a much larger replacement expense. This can be particularly valuable when the roof is still serviceable and the owner needs time to budget for future work.

Fast, Low-Disruption Application

Positive reviews mention that the spray application was completed in a matter of hours with less noise, debris and disruption than removing and replacing shingles.

Professional Local Dealers

Customers sometimes praise dealers who document the roof carefully, explain limitations, make necessary tune-up repairs, protect surrounding property and provide clear follow-up information.

Improved Shingle Flexibility

Some customers and contractors report that treated shingles feel less brittle. A homeowner should still rely on documented testing or inspection findings rather than appearance or touch alone.

Environmental Appeal

Homeowners concerned about construction waste may value postponing a tear-off and using a plant-based treatment. The environmental benefit depends on the treatment actually delaying replacement without creating avoidable repairs or an additional premature expense.

Common Roof Maxx Complaints

The following issues appear in public complaints and reviews. They are customer allegations and reported experiences, not proof that every dealer or treatment produces the same result.

Roof Should Not Have Been Treated

One of the most consequential complaint themes involves a roof allegedly being approved even though later contractors considered it unsuitable. If the existing roof is already failing, money spent on treatment may not prevent near-term replacement.

Request the complete pre-treatment condition report, photos, flexibility-test results and written eligibility criteria. A statement that a roof “looks good” is not a substitute for documentation.

Warranty Expectations

Some consumers expect a five-year warranty to cover leaks, storm damage, missing shingles, granule loss or replacement. The current warranty is narrower and focuses on flexibility and serviceability, with prorated retreatment as the stated remedy.

Dealer Communication and Continuity

Reviews include reports of difficulty reaching a local dealer after treatment or after personnel changes. Before buying, ask who handles service if the dealer closes, sells the territory or leaves the Roof Maxx network.

Contract and Billing Disputes

BBB complaints include disagreements involving authorization, invoices, payment and what work was performed. Keep a signed, dated proposal and do not allow treatment to begin until the scope, price and approval are clear.

Unclear or Limited Visible Change

Roof Maxx is not primarily a cosmetic restoration. The company says it does not change the roof’s color, although shingles may temporarily appear somewhat different after absorbing oil. It does not replace lost granules or make old shingles look new.

Price Compared With Remaining Roof Life

Even when treatment is less expensive than replacement, some homeowners question its value if the roof soon needs substantial repairs, affects insurance eligibility or cannot qualify for repeat applications. Compare the treatment price with the roof’s documented condition and remaining life.

Roof Maxx Ratings and Reviews at a Glance

Each review platform uses a different sample and scoring method.

• ZeroStars: The live Roof Maxx listing displayed 0 stars based on 0 reviews on September 2, 2026. This means it was unrated.
• Trustpilot: The Roof Maxx Trustpilot page displayed 3.1 out of 5 from only eight reviews. The page was labeled for Ormond Beach, Florida even though it used the national domain, so it should not be treated as a representative nationwide score.
• Better Business Bureau: The Roof Maxx Technologies BBB profile displayed an A+ business rating and BBB accreditation beginning May 16, 2025. Its complaints page showed five complaints closed in the previous three years and three in the previous 12 months.

A BBB business rating is not a customer-review score or a product-performance grade. BBB complaints concerning the corporate company should also be distinguished from reviews of specific local dealers. Eight Trustpilot reviews and zero ZeroStars reviews are too few to establish typical nationwide performance.

Review the local dealer’s business name separately through contractor-licensing records, BBB, Google and other location-specific sources. Confirm that reviews actually concern the same company that will sign the contract.

Questions To Ask Before Buying Roof Maxx

1. Who is the legal contractor? Obtain the business name, physical address, license number where required and proof of insurance.
2. Why does the roof qualify? Request photographs and written findings for each roof slope, flashing area and penetration.
3. What problems already exist? Identify leaks, repairs, missing shingles, granule loss, soft decking, ventilation and storm damage.
4. What is included? Separate the treatment price from cleaning, tune-up work, shingle replacement, flashing and other repairs.
5. How is quantity measured? Confirm treated square footage, roof sections, excluded areas and application requirements.
6. What does the warranty cover? Read the complete warranty, exclusions, prorated remedy, claim procedure and transfer terms.
7. Who handles a claim? Identify both the local dealer and corporate process if the dealer is unavailable.
8. Will the roof remain insurable? Ask the homeowner’s insurer directly. A treatment does not automatically reset the roof’s documented age or guarantee coverage.
9. Could the shingle warranty be affected? Obtain an answer from the original shingle manufacturer when its warranty remains important.
10. What is the total payment obligation? Compare cash price, deposit, financing, interest, fees and payment timing.
11. What are the cancellation rights? Review the contract and applicable state notices before allowing work to begin.
12. What are the alternatives? Obtain independent repair and replacement opinions for a meaningful comparison.

Roof Maxx Warranty Claims

The warranty page provides an online claim form. To document a concern:

1. Locate the signed contract, invoice, warranty and proof of payment.
2. Collect the dealer’s pre-treatment inspection, photographs and repair records.
3. Take new dated photographs from a safe location or hire a qualified inspector.
4. Obtain a written diagnosis that distinguishes flexibility from leaks, storm damage, flashing, installation and structural defects.
5. Contact the local dealer in writing and request an inspection.
6. Submit the official Roof Maxx warranty claim when the dealer does not resolve the issue.
7. Ask for the flexibility-test result, coverage decision, exclusion and proposed remedy in writing.
8. Preserve deadlines under the warranty, contract, insurance policy and applicable law.

Do not authorize nonemergency alterations that could destroy evidence before the responsible parties have a reasonable opportunity to inspect. Take necessary steps to prevent continuing water damage, but document conditions first when safely possible.

How To File a Roof Maxx Complaint

1. Contact the local dealer. Request the owner or manager identified in the contract and state the specific requested resolution.
2. Create a written timeline. Include the assessment, contract date, repairs, treatment, first observed problem and every service contact.
3. Attach evidence. Provide relevant photos, inspection reports, warranty pages, estimates and payment records with private information removed where possible.
4. Contact Roof Maxx customer service. Call 1-614-362-3170, email info@roofmaxx.com or use the official contact form.
5. Use the warranty claim process. Submit the official claim form when the problem concerns covered flexibility.
6. Review the contract. Check notice, inspection, opportunity-to-cure, mediation, arbitration and filing-deadline provisions.
7. Consider an appropriate outside route. Depending on the facts, options may include the state contractor regulator, state attorney general, BBB, financing company, insurer, local building department or a qualified attorney.

ZeroStars cannot inspect the roof, decide whether it qualified, order retreatment, cancel financing or issue a refund. A public review does not replace a warranty claim, insurance notice, contract cancellation, card dispute or legal filing.

Can a Roof Maxx Contract Be Canceled?

Cancellation rights depend on the contract, where and how the sale occurred, whether work began and applicable federal or state law.

The FTC Cooling-Off Rule provides three business days to cancel certain sales made at a consumer’s home, workplace or a seller’s temporary location. It does not cover every home-service transaction, including some maintenance visits requested by the consumer, emergency work, fully online or telephone sales and other exclusions. State law may provide additional rights.

Before signing, locate:

• The exact cancellation deadline
• The required delivery address or email
• Any separate cancellation form
• Rules about work starting before the deadline
• Deposit and refund terms
• Separate financing-cancellation requirements

Send a cancellation through the method required by the agreement and keep proof of timely delivery. Canceling the work contract may not automatically cancel a separate financing account.

Roof Maxx, Roof Repair or Roof Replacement?

These options address different conditions.

• Roof Maxx treatment: Preventive maintenance for qualifying asphalt shingles that remain intact and serviceable but have become dry or brittle.
• Targeted roof repair: Correction of localized flashing, penetration, fastener, limited shingle or leak problems when the remaining roof is sound.
• Roof replacement: Removal or overlay work when deterioration, leaks, decking, widespread damage, code requirements, insurance conditions or remaining service life make continued maintenance impractical.

Some homes may need repairs before treatment. Others may need neither treatment nor immediate replacement. A contractor’s financial incentive can differ depending on what it sells, so independent assessments and itemized proposals are valuable.

Related ZeroStars Home-Improvement Reviews

Related ZeroStars pages include LeafFilter reviews and warranty complaints, New South Windows reviews and complaints, Lennar reviews, warranty and repair complaints and the Home Builders and Home Improvement category. These links are provided for relevant comparison and do not constitute endorsements.

Frequently Asked Questions About Roof Maxx

Is Roof Maxx a legitimate company?

Yes. Roof Maxx Technologies LLC is an identifiable company founded in 2017 with a national dealer network, official contact channels and a published warranty. The corporate BBB profile displayed accreditation and an A+ rating when checked. Legitimacy does not guarantee that every roof qualifies or every customer will be satisfied.

How long does one Roof Maxx treatment last?

The company says one treatment can extend qualifying shingle life by up to five years. The “up to 15 years” claim assumes repeat treatments—up to three—if the roof continues to qualify.

Does Roof Maxx stop roof leaks?

No. Roof Maxx is not designed to stop active leaks. Leaks and their underlying causes should be inspected and repaired separately.

What does the Roof Maxx warranty cover?

The current warranty guarantees treated asphalt shingles will remain flexible and serviceable for five years. If they fail the standardized flexibility test, the stated remedy is prorated retreatment. It excludes granule loss, leaks, faulty installation and storm-related events.

Is the Roof Maxx warranty transferable?

Roof Maxx describes the five-year warranty as transferable. Obtain the complete warranty and ask what notice or documentation a future owner needs.

How much does Roof Maxx cost?

Pricing varies by dealer and roof. The company currently gives a broad $3,000 to $6,000 example for an approximately 2,000-square-foot home, before or depending on repairs and additional services. Only a written property-specific proposal establishes the price.

Will Roof Maxx make old shingles look new?

No. It is a flexibility treatment rather than a cosmetic coating. It does not replace missing granules, reconstruct damaged shingles or guarantee a new-roof appearance.

Can Roof Maxx be used on tile or metal roofs?

The Roof Maxx rejuvenation treatment is marketed for qualifying asphalt shingles. Ask a qualified professional about maintenance appropriate for tile, metal, wood, membrane or other roofing materials.

Will Roof Maxx affect homeowners insurance?

Treatment does not guarantee that an insurer will write, renew or change coverage. Ask the carrier in writing before treatment, especially when roof age or condition is already affecting eligibility.

Will Roof Maxx void the original shingle warranty?

Roof Maxx says it has no indication that its treatment voids shingle warranties. The original manufacturer controls its own warranty, so obtain the manufacturer’s written position when coverage remains active or important.

Who should handle a Roof Maxx complaint?

Begin with the local dealer named in the agreement. For an unresolved issue, contact Roof Maxx Technologies customer service at 1-614-362-3170 and use the official warranty-claim route when applicable.

Can ZeroStars obtain a Roof Maxx refund?

No. ZeroStars is an independent review platform. It cannot inspect a roof, administer the warranty, retreat shingles, stop financing or issue money.

What To Include in a Roof Maxx Review

A useful firsthand review should explain:

• The city, state and local dealer’s business name
• The roof’s approximate age, shingle type and known condition
• The assessment and treatment dates
• The quoted and final price
• Repairs or cleaning included in the proposal
• What the dealer said the treatment would accomplish
• The inspection and photographs provided before treatment
• The application and property-protection experience
• Any later leak, shingle, flexibility or communication concern
• Warranty contacts, test results and offered remedy
• Whether the concern was ultimately resolved
• What the dealer or company handled well

Do not publish your exact home address, signature, contract number, financing account, payment-card information, insurance policy number or private employee information. Check roof photos for house numbers, license plates, neighboring homes and other identifying details.

How To Rate Roof Maxx on ZeroStars

ZeroStars uses a color-coded scale from -5 stars to +5 stars. Consider the assessment, eligibility explanation, price, repairs, treatment, property protection, communication, warranty response and final resolution.

Why Rely on ZeroStars.org?

ZeroStars gives consumers room to describe severely negative, neutral and positive experiences on a scale from -5 to +5 stars. The goal is to collect specific firsthand reports rather than assign a verdict before reviews are submitted.

This page distinguishes Roof Maxx’s published product and warranty claims from customer allegations and independent review-platform data. It also identifies the limits of small samples and explains that the current ZeroStars score represents no submitted reviews—not measured customer sentiment.

Sources Reviewed

• Roof Maxx contact information
• Roof Maxx process and treatment explanation
• Roof Maxx five-year flexibility warranty
• Roof Maxx pricing and cost factors
• Roof Maxx dealer locator
• The Ohio State University BioSystems Analysis Lab report
• USDA Certified Biobased Product case study and research disclaimer
• Roof Maxx Technologies BBB profile and complaint history
• Roof Maxx Trustpilot page
• FTC Cooling-Off Rule guidance

Contacts, prices, warranties, dealers, ratings and complaint totals can change. Sources were checked on September 2, 2026 unless another date is stated.

Conclusion

Roof Maxx is a legitimate maintenance option for some aging asphalt-shingle roofs, but it is not a substitute for every repair or replacement. The value depends first on whether the roof is genuinely suitable and whether existing problems are identified and corrected before treatment.

The old post overstated two important points. One treatment is represented as lasting up to five years; the “up to 15 years” claim requires repeat applications. The five-year warranty covers shingle flexibility and serviceability with prorated retreatment as its principal remedy, not all leaks, storms, granule loss or roof replacement.

Before buying, obtain a documented assessment, compare independent repair and replacement estimates, identify the legal local contractor, read the complete warranty and confirm insurance implications. Homeowners who have already purchased should preserve the contract, inspection photos, treatment records and all warranty communications.

The current ZeroStars listing remains unrated because no reviews have been submitted. A detailed review that identifies the local dealer, roof condition, treatment date, cost and resolution can help other homeowners make a better-informed decision.

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Comments and Discussions

Join the conversation below. Read Roof Maxx reviews, ask questions and share your experience with roof assessment, treatment, pricing, dealer service or warranty claims.

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Information reviewed and updated September 2, 2026. ZeroStars.org is an independent review platform and is not affiliated with Roof Maxx Technologies LLC or any Roof Maxx dealer. Roof conditions, contractor requirements, insurance decisions, warranties, prices and legal rights vary. This article provides general consumer information and is not roofing, engineering, insurance, financial or legal advice.