Shipt Reviews & Complaints

Share your firsthand Shipt experience and rate it from −5 to +5, including 0. Describe your shopping, delivery and customer-service experience, including how any issue was resolved.

ZeroStars is independent and is not affiliated with Shipt. Posting here does not contact Shipt, report an order problem or submit a refund request. Use the official support channels below for help with an active order.

Shipt connects customers with shoppers for delivery of groceries, household essentials and other items from local stores. This page focuses on the customer experience, including substitutions, missing items, delayed deliveries and refunds.

Open your order in the Shipt app or website and review its current details and shopper messages. Keep your contact information and delivery instructions accurate so you can respond to questions during shopping.

Shipt’s substitution guidance describes options to have the shopper contact you, avoid substitutions or use a selected backup item. Choose preferences that reflect what you actually want, and be specific about sizes, varieties and quantities.

If a replacement causes a problem, compare the final order with the preference you selected and any messages exchanged. Describe that sequence when contacting support rather than assuming the shopper saw instructions that were never saved.

Shipt says that an order it cannot deliver in the requested window may be rescheduled to the next available window. Contact support if the new time does not work for you.

If the app says delivered but the order has not arrived, Shipt’s delivery help directs you to phone support or Live Chat. Check your delivery location and messages, and ask household members or building staff whether they accepted the order.

Explain whether the problem is a delayed order, a completed delivery you cannot locate or a missing item within an otherwise received order. Save the order details and any relevant delivery messages for your records.

To report an item issue, sign in, open Orders, select the affected order and item, then choose Report issue and the reason. Shipt lists a seven-day reporting limit and says support normally follows up by email within 24–48 hours. For orders through Target, that page lists up to 90 days to report issues. These are reporting windows, not promises that every refund will be approved.

Photograph damaged packaging or the wrong product and compare the delivery with the receipt. Specify the quantity affected, particularly when only part of an item or multipack is damaged. Keep the item details and photographs while asking support what it needs next.

Shipt’s refund instructions direct customers to report the item issue through the app or website, with support available for further help. You can make that request as the customer; there is no need to wait for a merchant to file a parcel-carrier claim.

If you purchased through Target or another retailer’s own checkout, begin with that order record and its help options. Explain where the purchase was made when contacting Shipt so support can identify the correct process. Target Help provides order-issue and same-day-delivery assistance for Target purchases.

Ask whether an offered resolution is a refund to your payment method, account credit or another adjustment. Keep the confirmation and check the amount. Reporting an issue, receiving an acknowledgment and receiving an approved refund are separate steps; do not assume the first establishes the last.

According to Shipt’s cancellation instructions, you can cancel in the app before the shopper starts shopping: open Orders, choose the order and select Cancel this order at the bottom. Once shopping has started, contact Shipt Support by chat or phone.

Retain the cancellation confirmation before placing a replacement order. Canceling a delivery and canceling a membership are separate tasks, so specify which one you want help with.

Use the review form below for your firsthand rating from −5 to +5, including 0. Positive, negative and mixed experiences are welcome. An update after the issue is resolved can help other readers.

See Instacart reviews, Uber Eats reviews and DoorDash reviews, or browse the Shipping & Delivery category.

Shipt lists seven days for reporting item issues, with a separate allowance of up to 90 days for Target orders. Report problems promptly and use the help options for the platform where you ordered.

Check the delivery location and any shopper messages, then contact Shipt by phone or Live Chat. Tell support that the entire order is missing rather than selecting an individual-item problem.

Contact support for assistance once shopping has started. Keep the response so you know whether the cancellation was completed and how any payment will be handled.

Describe the shopping accuracy, substitutions, delivery, support response and resolution. Separate store availability from shopper communication and Shipt support. Do not publish addresses, order numbers or payment information.