Terraboost Media Reviews, Complaints and Contract Issues

Terraboost Media is an out-of-home and in-store advertising company offering static and digital wellness billboards in supermarkets, pharmacies, diagnostic facilities, health clubs, malls, airports and other high-traffic venues. This page examines Terraboost Media reviews and complaints involving advertising results, campaign contracts, kiosk placement, billing, cancellation and customer support.

Quick Verdict: Terraboost Media is an established advertising company with a large network of retail wellness kiosks. However, its standard advertising agreement contains important limitations. The current published terms say the initial campaign term is noncancelable, campaigns do not guarantee leads or sales, and advertisers must provide timely notice to prevent month-to-month continuation. The only review currently published on ZeroStars reports no customer calls attributable to the campaign and difficulty obtaining return calls from customer service.

Terraboost Media Reviews and Complaints

As of July 21, 2026, ZeroStars has one published Terraboost Media review and an overall rating of -5 stars.

One review is not enough to establish a broad positive or negative consensus. ZeroStars therefore does not claim that most Terraboost advertisers receive poor results or experience the same customer-service problem.

Current Terraboost Complaint on ZeroStars

The reviewer says:

• The advertising arrangement began approximately six months earlier;
• The reviewer had not received any customer calls attributable to the campaign;
• Multiple messages had been left for Terraboost;
• Customer-service calls had not been returned; and
• The reviewer was dissatisfied with the campaign and support experience.

This is one advertiser’s reported experience. ZeroStars has not independently verified the agreement, kiosk installation, campaign reporting, call records or customer-service messages.

What Is Terraboost Media?

Terraboost Media operates an out-of-home advertising network built around tall wellness kiosks installed near entrances and other high-traffic areas inside participating venues.

The kiosks can combine:

• A static printed advertising panel;
• A rotating digital advertising display;
• Retailer or venue branding;
• Sanitizing wipes or another wellness-related function; and
• Local, regional or national advertising.

Advertisers can include healthcare providers, dentists, real estate professionals, home-service companies, insurance agencies, senior-care providers, automotive businesses, telecommunications companies and other local or national brands.

The company markets the displays as “wellness billboards.” Their exact size, technology, location and audience can vary by venue and campaign.

Is Terraboost Media Legit?

Terraboost Media is an identifiable advertising company with an official website, published contact information, a nationwide kiosk network and an operating history dating to 2007.

Terraboost Media is also currently listed as an investment in Trive Capital’s portfolio. The company’s current website identifies Terraboost Media Operating Company, LLC, while some website terms use Terraboost Media LLC.

Being a real and established company does not guarantee that every advertiser will be satisfied with:

• The sales presentation;
• The contract term;
• The selected venue;
• The location or direction of the kiosk;
• The advertising design;
• The number of leads generated;
• The customer-service response; or
• The cancellation and billing process.

Evaluate the specific signed agreement and campaign evidence rather than relying only on broad descriptions such as “legit” or “scam.”

How Terraboost Advertising Works

A typical campaign can involve several stages:

1. A sales representative discusses the advertiser’s market and available venues.
2. The advertiser signs an advertising agreement identifying the campaign term, displays, fees and other conditions.
3. The advertiser supplies logos, photographs, text and other creative material.
4. Terraboost prepares an advertising proof for approval.
5. The approved advertisement is produced or converted into a digital format.
6. The advertisement is placed on or scheduled through qualifying displays.
7. The advertiser pays according to the schedule in the agreement.
8. The campaign continues for the initial term and may later become month to month.

Each step should be documented. A verbal sales description should be confirmed in the written agreement before the advertiser signs.

Static Versus Digital Terraboost Advertising

Static Display

A static campaign ordinarily uses printed advertising material attached to a specified portion of a wellness kiosk for a defined campaign period.

Before purchasing static advertising, confirm:

• The number of displays;
• The venues or geographic area;
• Whether the advertisement appears on the top, front or both;
• The direction the display will face;
• The expected installation date;
• The campaign start and end dates;
• Who maintains the kiosk; and
• How installation will be verified.

Digital Display

A digital kiosk can rotate advertisements from multiple businesses. Terraboost’s current standard terms describe digital displays with multiple available slots, so the advertiser’s message may appear during only part of each rotation.

Before purchasing digital advertising, confirm:

• The number of digital screens;
• The number of advertisers in each rotation;
• The length of each advertising appearance;
• The estimated number of rotations per hour;
• The operating hours of the display;
• How outages are recorded;
• What make-good advertising is available after an outage; and
• Whether performance reports will be supplied.

Does Terraboost Guarantee Leads or Sales?

Terraboost’s current standard advertising terms say that the advertising services do not include a guaranteed number of impressions, sales, leads generated or leads closed unless the individual advertising agreement expressly states otherwise.

This distinction is important. An agreement can require Terraboost to display an advertisement without requiring the advertisement to produce:

• A particular number of telephone calls;
• Website visits;
• Appointments;
• Store visits;
• Sales;
• New customers;
• A particular conversion rate; or
• A positive return on investment.

Ask the sales representative to identify every guaranteed deliverable in writing. Do not assume that estimated reach, audience numbers or marketing examples constitute a guaranteed business result.

How to Measure a Terraboost Campaign

An advertiser cannot evaluate performance accurately when the advertisement uses only the business’s ordinary telephone number and homepage.

Useful Tracking Methods

• Unique telephone number: Use a trackable number assigned only to the Terraboost campaign.
• Dedicated landing page: Direct visitors to a URL used only by the kiosk advertisement.
• QR code: Use a unique code connected to campaign analytics.
• Offer code: Include a simple code customers can mention when calling or purchasing.
• Dedicated scheduling link: Use a campaign-specific appointment page.
• Location question: Ask new customers where they first heard about the business.

Metrics to Record

• Calls;
• Unique website visitors;
• QR-code scans;
• Form submissions;
• Appointments;
• Qualified leads;
• Completed sales;
• Revenue attributed to the campaign;
• Gross profit; and
• Total campaign cost.

Brand-awareness advertising may influence customers who respond later through another channel, but measurable tracking still provides a more reliable basis for evaluating performance.

Terraboost Contract Complaints

Contract terms are a major source of disagreement in external Terraboost reviews and complaints. Advertisers should understand that a business advertising agreement may be substantially less flexible than an ordinary month-to-month consumer subscription.

Initial Campaign Term

Terraboost’s current standard terms describe the initial campaign term as noncancelable. The length of that term should appear in the advertiser’s signed agreement.

Before signing, identify:

• The effective date;
• The campaign start date;
• The initial campaign term;
• The total financial commitment;
• The production fee;
• The monthly advertising fee;
• The payment method;
• The first and final scheduled payments; and
• The circumstances under which early termination is permitted.

Do not assume that a six-month campaign can be canceled after one or two months merely because it has not produced leads.

Month-to-Month Continuation

The standard published terms say that after the initial campaign term, the agreement becomes month to month unless Terraboost receives notice at least 45 days before the campaign term ends.

The individual agreement controls, so advertisers should calculate the notice deadline when signing rather than waiting until the end of the campaign.

Renewal Term

An advertiser can also agree to a new fixed renewal term. The standard terms describe each accepted renewal term as noncancelable during that term.

Confirm whether a representative is offering:

• A month-to-month extension;
• A new fixed renewal;
• A prepaid renewal;
• Additional locations;
• A replacement campaign; or
• A separate digital or online service.

How to Cancel Terraboost Advertising

Terraboost’s current standard terms say that an advertiser in the month-to-month period can cancel by logging into the advertising portal and following the cancellation prompts.

Cancellation Checklist

1. Locate the signed advertising agreement.
2. Identify the initial term’s end date.
3. Calculate the 45-day nonrenewal deadline.
4. Review the billing-cycle definition.
5. Log in to the official advertiser portal.
6. Complete every cancellation step.
7. Save screenshots before and after submission.
8. Save the confirmation email.
9. Send a separate written notice to customer care.
10. Ask for the final billing date and amount.
11. Monitor the bank or card account.

The published terms say cancellation becomes effective at the end of the billing cycle that begins after Terraboost receives the request. Ask for the exact final service and billing dates in writing.

Written Cancellation Notice

A cancellation notice should include:

• Advertiser’s legal business name;
• Account or campaign number;
• Agreement date;
• Campaign locations;
• Requested cancellation date;
• Portal cancellation confirmation;
• The final payment believed to be due; and
• A request for written confirmation.

Do not rely solely on a telephone conversation when the agreement or portal requires written or electronic cancellation.

Does Terraboost Offer Refunds?

Terraboost’s current published terms generally describe production and advertising payments as nonrefundable during the initial or fixed renewal term, subject to any specific contractual right or uncured material breach.

The terms also say that refunds are not automatically owed because of:

• The kiosk’s position inside the venue;
• The direction the advertisement faces;
• The kiosk not always containing wipes;
• The timing of installation;
• Actions by the retailer or venue;
• The advertiser’s delay in providing artwork;
• Leads not meeting expectations;
• The advertiser not keeping a copy of the agreement; or
• A general desire to cancel early.

The agreement does allow certain campaign extensions, substitutions or proportional credits or refunds when the contracted inventory is unavailable, depending on the circumstances and Terraboost’s contractual options.

Request a written explanation identifying the exact contract section whenever a refund or credit is approved or denied.

Terraboost Artwork and Ad-Proof Complaints

The advertiser is responsible for supplying the logo, text, images and other information needed to create the advertisement.

Terraboost’s published terms contain deadlines for providing advertising content and approving proofs. When the advertiser does not respond within those deadlines, the terms permit Terraboost to use an existing proof or a generic advertisement identifying the business as a sponsor.

Protect Your Campaign

1. Submit artwork before the deadline.
2. Use the advertiser portal for communications.
3. Save every proof version.
4. Check telephone numbers, URLs and QR codes.
5. Confirm spelling and licensing information.
6. Approve or reject the proof in writing.
7. Save the final approval.
8. Request a photograph after installation.

Do not assume that silence means the campaign will wait indefinitely. The current terms permit a generic sponsor advertisement in certain situations involving incomplete or unapproved creative material.

How to Verify That a Terraboost Ad Is Running

Advertisers should not rely solely on a verbal statement that installation occurred.

Request Documentation

• Installation date;
• Venue name and general address;
• Kiosk identification number;
• Photograph of the complete kiosk;
• Close photograph of the advertisement;
• Position within the venue;
• Direction the advertisement faces;
• Static or digital status;
• Digital rotation details; and
• Service or maintenance history.

Visit the Location When Practical

When visiting a campaign location:

• Confirm that the kiosk is present.
• Confirm that the correct advertisement is displayed.
• Check whether the advertisement is readable.
• Observe whether fixtures or merchandise obstruct it.
• Check the direction it faces.
• Record the visit date and time.
• Take photographs without identifying unrelated shoppers.

A kiosk can be moved temporarily for cleaning, remodeling, retailer operations or maintenance. Report a missing or incorrect advertisement promptly and ask for its service history.

Kiosk Placement and Maintenance Complaints

Terraboost selects, installs and manages advertising displays through arrangements with participating venues. Retailers and other venue partners may also affect the kiosk’s position and operation.

Potential concerns include:

• The kiosk being moved;
• The advertisement facing away from customer traffic;
• The display being blocked by merchandise;
• The screen being offline;
• The printed panel being damaged;
• The kiosk being absent temporarily;
• Sanitizing wipes being unavailable; or
• The venue closing or leaving the network.

The current standard terms give Terraboost significant discretion over kiosk position, direction, substitutions and certain network changes. Advertisers who require a particular display location or orientation should have that requirement written expressly into the advertising agreement.

What to Do When a Kiosk or Ad Is Missing

1. Photograph the expected kiosk area.
2. Record the date and time.
3. Ask venue management whether the kiosk was moved.
4. Do not demand private information from store employees.
5. Contact Terraboost through the advertiser portal.
6. Provide the venue and kiosk details.
7. Request the most recent installation or maintenance photograph.
8. Ask when the advertisement was last verified.
9. Request an extension, replacement venue or credit when supported by the agreement.
10. Save the written resolution.

Terraboost Billing Complaints

Billing disagreements can involve:

• Monthly charges continuing after the advertiser expected the campaign to end;
• Failure to provide the required 45-day notice;
• A cancellation request that was not completed through the portal;
• A fixed renewal rather than a month-to-month extension;
• Production fees;
• Additional artwork charges;
• Digital or online services added to the account;
• Late-payment interest;
• Recovery or collection expenses; or
• Disagreement about credits or refunds.

How to Audit the Account

1. Obtain the signed advertising agreement.
2. Obtain all renewal documents.
3. Download the portal payment history.
4. Compare each payment with bank or card statements.
5. Identify the initial term and month-to-month period.
6. Locate all cancellation notices.
7. Identify disputed charges by date and amount.
8. Request an itemized account ledger.
9. Request a written final-balance calculation.

What to Do About a Disputed Terraboost Charge

Begin by submitting a written billing dispute through Terraboost’s official contact channels.

Include:

• Business name;
• Account number;
• Agreement and renewal dates;
• Cancellation confirmation;
• Disputed charge date and amount;
• Applicable contract section;
• Previous case or communication records; and
• The correction requested.

Terraboost’s standard terms restrict payment challenges and require written notice and a cure opportunity for an alleged material breach. They also contain arbitration and dispute-resolution provisions. Obtain appropriate legal advice before withholding contract payments, disputing charges or responding to collection activity.

Terraboost Collections Complaints

Some external reviewers and complainants report accounts being referred for collection after cancellation or billing disagreements.

When contacted by a collection company:

1. Ask for the collector’s legal name and contact information.
2. Request an itemized balance.
3. Request a copy of the relevant agreement.
4. Provide the documented cancellation or dispute.
5. Do not provide banking credentials during an unverified call.
6. Keep all settlement offers in writing.
7. Review whether confidentiality or review-removal conditions are included.
8. Obtain legal guidance when the amount or business consequences are significant.

Business debts do not always receive the same legal protections as personal consumer debts. Do not assume that every consumer debt-collection rule applies to a commercial advertising contract.

Questions to Ask Before Signing With Terraboost

1. What is the exact initial campaign term?
2. Is the initial term cancelable for any reason?
3. What is the total financial commitment?
4. What production or setup fees apply?
5. Which specific venues and displays are included?
6. Can Terraboost substitute locations?
7. Where will each kiosk be positioned?
8. Is the advertisement static or digital?
9. How often will a digital advertisement appear?
10. What installation proof will be provided?
11. What impressions, leads or sales are guaranteed in writing?
12. How should results be tracked?
13. When does the 45-day nonrenewal period begin?
14. How does the advertiser portal cancellation process work?
15. When does cancellation become effective?
16. What refund or credit rights apply?
17. What happens when a kiosk is removed or unavailable?
18. What artwork deadlines and revision fees apply?
19. What arbitration and dispute provisions apply?
20. Which verbal sales statements are included in the written agreement?

Do not sign an incomplete agreement. Obtain a complete copy immediately and save it somewhere outside the advertiser portal.

Comparing Terraboost With Other Advertising Options

Terraboost should be compared with options that target a similar audience and geographic area rather than with unrelated forms of mass advertising.

Potential alternatives include:

• Traditional indoor retail displays;
• Digital out-of-home advertising;
• Local billboards;
• Direct-mail campaigns;
• Local search advertising;
• Social-media advertising;
• Streaming audio or video;
• Community sponsorships;
• Retailer publications; and
• Referral partnerships.

Compare the Same Metrics

• Total contract cost;
• Length of commitment;
• Geographic targeting;
• Estimated audience;
• Guaranteed deliverables;
• Tracking capabilities;
• Creative-production costs;
• Cancellation terms;
• Lead quality;
• Sales conversion; and
• Cost per acquired customer.

No advertising channel can be declared universally better based only on broad online reviews. The best option depends on the business, audience, offer, creative material, market and ability to track results.

How to Escalate a Terraboost Complaint

Step 1: Use the Advertiser Portal

Submit the issue through the portal and save screenshots of the message and submission date.

Step 2: Contact Customer Care

• Main phone: 1-877-837-7210
• Secondary phone: 1-844-618-3770
• Customer care: customercare@terraboost.biz
• General information: info@terraboost.com

Step 3: Submit a Written Timeline

Include:

• The agreement;
• Campaign term and locations;
• Artwork approval;
• Installation evidence;
• Payment history;
• Portal messages;
• Cancellation notices;
• Performance-tracking records;
• The contract section involved; and
• The specific resolution requested.

Step 4: Review Outside Options

Depending on the circumstances, a business may consider:

• Better Business Bureau;
• The applicable state attorney general or consumer-protection office;
• The payment provider;
• A qualified business-contract attorney;
• Negotiation or mediation; or
• The arbitration procedure specified in the agreement.

Review the signed agreement before selecting a dispute route because Wyoming law, arbitration, notice, cure and fee provisions may apply.

Terraboost Media Contact and Company Information

• Operating company: Terraboost Media Operating Company, LLC
• Public operating address: 1811 Centre Point Circle, Suite 111, Naperville, IL 60563
• Legal and privacy mailing address: 2232 Dell Range Boulevard, Suite 202, Cheyenne, WY 82009
• Main phone: 1-877-837-7210
• Secondary phone: 1-844-618-3770
• Customer-care email: customercare@terraboost.biz
• General email: info@terraboost.com
• Private-equity sponsor: Trive Capital
• Official website: Terraboost.com
• Contact page: Contact Terraboost
• Advertiser terms: Terraboost Advertising Terms and Conditions
• Privacy policy: Terraboost Privacy Policy

Terraboost Trustpilot and BBB Reviews

External review platforms show a mixed picture.

Trustpilot currently displays several hundred Terraboost reviews and an overall rating above four stars. Positive reviewers commonly discuss helpful sales, design, setup and support representatives. A significant minority of one-star reviewers discuss campaign results, cancellation, account management, missing or unavailable kiosks and communication.

Trustpilot indicates that Terraboost invites customers to submit reviews. Invited and non-invited review samples can differ, so the score should not be treated as a scientific measurement of all advertisers.

BBB currently gives Terraboost an A+ business rating and accreditation while separately displaying a lower customer-review average and dozens of complaints from the preceding three-year period.

The BBB letter grade and customer-review average measure different things. Neither establishes that every complaint is accurate or that every advertiser will receive satisfactory results.

• Terraboost Media reviews on Trustpilot
• Terraboost Media BBB profile

Share Your Terraboost Media Experience

Have you purchased static, digital or other advertising from Terraboost Media? Leave a review describing your firsthand experience.

A useful Terraboost review should include:

• The approximate agreement date;
• The initial campaign term;
• The type of advertisement;
• The number and general location of displays;
• The quoted and final cost;
• The artwork and approval process;
• The installation date;
• How installation was verified;
• The campaign tracking method;
• Calls, leads or sales generated;
• Customer-service contacts;
• Cancellation attempts;
• Billing or collection issues;
• The resolution requested; and
• Whether the matter was resolved.

Positive reviews are also welcome. Explain which campaign, venue, representative or advertising result made the experience successful and how the result was measured.

Privacy warning: Do not post complete agreement numbers, card information, bank records, portal passwords, private employee telephone numbers, confidential customer lists or unredacted business documents. Inspect kiosk photographs for unrelated shoppers and private information before uploading them.

Rate Terraboost Media From -5 to +5 Stars

Use the ZeroStars scale to rate your genuine Terraboost Media experience:

• 🔴 -5 Stars: Severe problems or an extremely negative experience
• 🟠 0 Stars: A neutral, mixed or inconclusive experience
• 🟢 +5 Stars: An exceptionally positive experience

Explain whether your rating concerns the sales presentation, agreement, artwork, installation, kiosk placement, advertising results, billing, cancellation, collections or customer support.

Related Advertising and Review Resources

• Corporate Office Reviews on ZeroStars
• Find a Company or Leave a ZeroStars Review
• What a ZeroStars Rating Means
• Terraboost Advertiser Terms and Conditions
• Terraboost Contact Information
• Terraboost BBB Profile

Why Rely on ZeroStars?

When 1 Star Is Too Much, ZeroStars gives businesses and consumers a wider way to describe their experience. Our rating system runs from -5 to +5 stars, allowing reviewers to report severe problems, neutral outcomes and exceptionally positive service.

ZeroStars separates company marketing claims from advertiser-submitted reviews. We do not invent broad customer trends when only one review is available, and we distinguish advertising delivery, lead generation, contract obligations, billing disputes and individual opinions.

Page Update Note

This Terraboost Media reviews and complaints page was updated on July 21, 2026. Review counts, ratings, network size, contact details, advertising products, contract terms, external review scores and complaint totals may change after publication.

Disclaimer

ZeroStars is an independent review website and is not affiliated with, endorsed by or operated by Terraboost Media Operating Company, LLC, Terraboost Media LLC, Trive Capital or any participating retailer or venue.

Reviews reflect individual opinions and reported experiences. This page provides general business and consumer information and is not legal, financial, advertising or contract advice. Rights and obligations depend on the signed agreement, applicable law, campaign facts and individual circumstances.

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