Uber Reviews & Complaints

Share your firsthand Uber reviews and complaints about rides, fares, cancellations, customer support, or Uber Courier deliveries. Rate your experience from −5 to +5, including 0 for a neutral or mixed experience.

ZeroStars is independent and is not affiliated with Uber. Posting here does not contact Uber, dispute a charge, request a refund, or submit a delivery claim. Use the official support options below for help.

Uber’s app connects customers with ride services and, where available, local package delivery through Uber Courier. This page covers those consumer experiences. Food and grocery orders have a separate Uber Eats reviews and complaints page.

Uber’s U.S. contact guide directs riders to Help in the app or the signed-in rider Help Center. Select the relevant trip so support can review the correct transaction.

Explain what happened using the trip date, pickup and destination, and the specific issue. For a pickup problem, clarify whether the driver reached the selected pickup point, whether you exchanged messages, and whether the trip was canceled or completed. Save the receipt and relevant messages for your private support request.

If a fare looks wrong, compare your trip receipt with the amount actually posted to your payment method. Identify the disputed line or event instead of reporting only that the total was unexpected. Use the trip’s Help options to request a review and explain the correction you believe is needed.

Uber’s cancellation-fee guidance says a fee may apply after a driver accepts a request. Check the canceled trip’s receipt and request a review if you believe the charge is incorrect. Do not assume every cancellation is free or that every disputed charge will be refunded.

Keep any support response and case reference. If Uber offers an adjustment, check whether it is a payment refund or account credit and which charge it covers. If someone else booked and paid for the ride, ask that account holder to raise the transaction issue through their account.

Open the relevant trip in Activity and look for Find lost item in Help. Uber’s lost-item guidance describes contacting the driver and, in supported areas, requesting a return trip after the item is located. Return options and charges can vary; review what the app offers before confirming.

If your registered phone is the missing item, sign in at help.uber.com from another device. Describe the item clearly and arrange a return only after confirming it has been found. Recovery is not guaranteed.

Uber Courier provides local item delivery where available. Its app features include live tracking and trip sharing. Before delivery, the person arranging it should confirm the addresses, package restrictions, and recipient’s availability.

While a delivery is active, use the app to call or message the delivery person. For an undelivered or damaged package, contact Uber Support. Uber says an unavailable recipient can lead to a return and associated costs.

The recipient should tell the sender what arrived and photograph any damage. The booking account holder should retain the delivery record and coordinate the support request. For goods bought from a merchant, contact that seller separately about an item refund or replacement. Uber states that it does not maintain coverage for third-party package loss, theft, or damage; do not assume a delivery report guarantees reimbursement.

Describe the service used, what happened, how support responded, and whether the issue was resolved. Positive, negative, and mixed experiences are welcome, with ratings from −5 to +5 including 0. Keep private addresses, phone numbers, payment information, and trip identifiers out of your public review.

Explore related delivery reviews for Roadie and Uber Eats, or browse Travel Services and Shipping & Delivery.

Open the relevant trip, review its receipt, and use Help to report the issue. Explain the specific charge and why you believe it needs correction. A review request does not guarantee a refund.

Sign in to help.uber.com on another device and use the lost-item help for that trip. Follow the available contact or return options.

The person who booked the delivery should coordinate the support request using its trip record. The recipient can provide photos and details of what arrived, while a merchant handles requests concerning the underlying purchase.

Use our separate Uber Eats page for food and grocery delivery experiences. This page focuses on rides and Uber Courier.