Amana Reviews & Complaints

Amana reviews can cover household washers, dryers, refrigerators, freezers, dishwashers, ranges and microwaves, along with warranty claims, repairs and customer service. Share positive, neutral or negative experiences on ZeroStars’ −5 to +5 scale. A rating of 0 is valid for a neutral or mixed result.

This page focuses on Amana kitchen and laundry appliances. Amana-branded heating and cooling systems, commercial microwaves and certain other licensed products have separate manufacturers and support arrangements.

Amana is part of Whirlpool Corporation’s appliance portfolio. Our separate Whirlpool and Maytag pages cover those brands. Common ownership does not mean every product has the same warranty or customer-service route.

Whirlpool’s brand-licensing directory identifies separate Amana categories, including HVAC, PTAC units, commercial microwaves and certain cooling products. The Amana heating and cooling site states that its products are manufactured under license by Daikin, with the manufacturer providing the limited warranty. For those products, use the manufacturer listed on the product and warranty instead of the household-appliance contacts below.

Browse other household brands in the Appliances category, including Frigidaire.

Identify the appliance type, model, approximate age and seller. For a washer, describe the load, cycle, cleaning result, water-level expectations and any unusual vibration or error code. For a dryer, note drying time, load size and the service diagnosis. For a refrigerator or range, explain which function worked well or failed and whether the problem was repeatable.

A positive review can describe reliable everyday performance or an effective repair. A neutral review can explain acceptable results with limitations. A complaint is more useful with dates, service visits, quoted charges, parts delays and the eventual outcome. Distinguish Amana’s response from the retailer, delivery crew or independent installer. Keep full serial numbers, addresses and private case records out of public comments.

Read the warranty supplied with your exact model. For example, Amana’s major-appliance limited warranty W11349454A provides one year from original purchase for qualifying factory-specified parts and repair labor. It allows replacement at Amana’s discretion, with the replacement carrying the original warranty’s remaining term. Warranty service must use authorized Amana providers, and proof of purchase is required.

That document excludes items such as commercial or other specified non-household use, improper maintenance or installation, consumables, certain cosmetic damage, and damage caused by misuse or unauthorized service. It also excludes specified access, pickup and remote-service costs. Cosmetic manufacturing defects must be reported within its stated 30-day period.

A warranty repair is different from a return or refund. Ask Amana to identify the coverage provision, explain any denial and separate covered work from diagnostic, labor, travel or other charges. Do not apply another Whirlpool-owned brand’s longer component warranty to an Amana product.

The official W Service portal offers scheduling and management for appliance-repair appointments. It describes Amana-trained technicians using genuine OEM parts. Before booking, establish whether the visit is a manufacturer warranty claim, a protection-plan claim or a paid repair. Ask what you owe if the technician finds an excluded condition or cannot reproduce the problem.

The portal also offers service plans through Domestic & General and states that it and Whirlpool Corporation are independent companies. A paid plan has its own contract and claims terms; it is not the original manufacturer warranty. If you bought coverage from a retailer or another provider, follow that administrator’s authorization process before hiring a repairer.

For repeated problems, retain the technician’s diagnosis, parts numbers, invoices and appointment confirmations. Ask whether a follow-up visit is part of the existing repair and what charges would apply.

Register through the official link above and keep your receipt and model documents together. Use the complete model number when finding the operating guide, installation instructions and parts. Similar-looking hoses, controls, shelves or fittings may not be compatible with another model.

The manuals page also identifies separate routes for licensed Amana products. A household microwave and a commercial microwave should not be treated as the same service category. Check the product label and warranty if the correct manufacturer is unclear.

The Amana.com return policy applies to direct purchases. Eligible new, unused major appliances can be returned within 15 days of delivery without a return fee, allowing initial delivery-team testing. Delivery, shipping and service fees are not refunded.

Eligible returns during days 16–30 generally carry a 20% restocking fee with a $50 minimum; Hawaii has a separate flat $50 fee. The major-appliance return instructions list 1-866-808-9274. Damage claims and parts or accessory returns have their own conditions. After 30 days, use the applicable warranty or service route. Obtain authorization and confirm the charges before arranging a return.

If you purchased from Lowe’s, Home Depot or another seller, that retailer handles returns and exchanges under its policy. Starting a manufacturer repair claim does not automatically extend the seller’s return deadline. Photograph delivery damage and retain the order and delivery records.

For direct orders, Amana’s delivery and installation guidance says available services depend on the appliance and location shown at checkout. Confirm installation and haul-away separately from delivery.

Basic installation excludes new connections and cabinet modifications. Check the appliance’s dimensions, entry path, electrical supply, plumbing and accessible shutoff valves before delivery. The published dishwasher instructions require the existing unit to be uninstalled before the delivery agent arrives and note that hardwire installation availability varies by location.

Use the model-specific instructions for required clearances and hookups. If a retailer or independent contractor arranged installation, keep that agreement separate from Amana’s product warranty. Describe whether the issue is a product defect, a failed hookup, property damage or a missed appointment so the responsible party can address it.

Check the manufacturer’s recall directory and the CPSC recall database using the model and serial number. Historical notices can still matter for older appliances.

For example, the 2010 Maytag dishwasher recall includes certain Amana-branded plastic-tub dishwashers. The hazard concerns the heating element. The notice tells affected owners to stop using the dishwasher, disconnect its power at the fuse or circuit breaker and contact the recall program to verify eligibility and arrange a remedy. The Amana name alone does not establish that your dishwasher is affected.

For licensed HVAC or other products, use the safety notices from that product’s manufacturer. An appliance recall and a heating-and-cooling recall are separate programs.

Follow up with the original case number and a short timeline of the purchase, first fault, technician visits and promised next steps. State the outcome you are requesting, such as completing an authorized repair, reviewing a repeat failure or explaining a disputed charge. Ask for supervisor review when the original contact cannot resolve the matter, and request the reason for a warranty denial in writing.

Use the official phone, contact page or mailing address above. Keep retailer refunds with the seller, protection-plan claims with the administrator and independent installation disputes with the contractor. Update your review if the company resolves the issue. Posting on ZeroStars does not open an Amana service claim.

Official sources checked September 28, 2026. ZeroStars is an independent review platform and is not Amana customer service.

Amana is a Whirlpool Corporation appliance brand. Licensed Amana products, including heating and cooling equipment, can have different manufacturers and service arrangements.

Use the manufacturer and support route listed on that product’s warranty. The household-appliance contacts here are not a substitute for the separate Amana heating-and-cooling service network.

Do not assume so. Use the exact Amana model’s warranty and confirm both parts and labor coverage before authorizing work.

Start with the official W Service portal or Amana customer support. Identify whether you are claiming manufacturer coverage, using a service plan or paying for the visit.

Yes. Select any rating from −5 to +5, including 0 for a neutral or mixed experience, and explain the product’s performance and service outcome.