Gopuff Reviews & Complaints

Share your firsthand Gopuff experience and rate it from −5 to +5, including 0. Describe your delivery, the items you received, any support you requested and the outcome.

ZeroStars is independent and is not affiliated with Gopuff. Posting here does not contact Gopuff, report an order problem or submit a refund request. Use the official customer support channels below for assistance.

Gopuff delivers food, drinks and everyday essentials from local fulfillment facilities. Its team packs orders before delivery. This page focuses on U.S. customer orders, including delays, missing items, damaged products and payment questions.

Use order tracking in the Gopuff app for the latest delivery estimate. Gopuff’s order-status guidance directs customers there for current information and to Account, then Help, for order problems.

Keep the original estimate, latest status and any delivery messages if you need to explain a delay. Check the address and unit number, and make sure support has a way to contact you. Describe whether the order is still being prepared, on its way or marked delivered.

If the order shows delivered but you cannot find it, check the handoff location and ask anyone who may have accepted it. Review any delivery information available, then contact Gopuff support with the order details. Explain that the entire delivery is missing rather than reporting only an individual item.

For an incomplete order, Gopuff’s missing-item guidance directs you to Help in the app. Compare the received items with the receipt and identify the exact product and quantity absent.

For incorrect, leaking, melted or damaged products, report the condition promptly and keep photographs of the item, label and packaging. If several products are affected, describe each separately. Ask support what evidence it needs before disposing of packaging or arranging a return.

If you need to cancel or correct a delivery address, open order help as soon as possible. Ask support what is still possible for that order and retain its response. Confirm that a cancellation has completed before placing a replacement order.

Gopuff’s cancellation explanation says it sends an automated text when an order is canceled. Check that message for the specific reason and contact support if it does not answer your question. Weather, local circumstances and difficulty reaching a customer can affect delivery.

For a Gopuff order, submit your missing-item, delivery or product complaint directly to Gopuff customer support. You do not need to wait for a merchant to file a parcel-carrier claim. State the resolution you are requesting and keep the response confirming whether an adjustment was approved.

Gopuff’s U.S. refund-status guidance gives a general processing estimate of three to five business days, excluding weekends and holidays. Some adjustments may appear as a voided transaction rather than a separate refund. This estimate does not mean every complaint qualifies for reimbursement.

Compare the receipt, approved adjustment and payment activity when following up. Ask whether the resolution is a payment refund, a reversed charge or account credit, and verify the amount rather than assuming the entire order was refunded.

Use the review form below for a firsthand rating from −5 to +5, including 0. Positive, negative and mixed experiences are welcome. Add an update if support later resolves the issue.

See Instacart reviews, Shipt reviews and DoorDash reviews, or browse the Shipping & Delivery category.

Open Account and Help in the Gopuff app. Identify the item and quantity missing from the order, and keep the receipt for reference.

Gopuff’s billing guidance explains that some locations charge alcohol and non-alcohol purchases separately. In that situation, the two amounts should add up to the confirmation total. If they do not, ask support to review the transactions.

No. Gopuff says some refunds are handled as voided transactions. Compare the original charge with the refund confirmation before concluding that an approved adjustment is missing.

Describe the delivery date, item accuracy and condition, support response and final outcome. Keep tracking or order references, addresses and payment details private. Explain what you observed without assuming who caused a problem.