Waymo Reviews & Complaints

Share your firsthand Waymo reviews and complaints about autonomous rides, pickup and drop-off locations, routing, fares, lost items, or customer support. Rate your experience from −5 to +5, including 0 for a neutral or mixed experience.

ZeroStars is independent and is not affiliated with Waymo. Posting here does not contact Waymo, request a refund, report a lost item, or submit a claim. Use the official support options below for assistance.

Waymo provides autonomous ride-hailing in supported service areas. Availability and booking options depend on location. Check the official Waymo Help Center and your booking app for current service information.

This page covers the passenger experience. If you booked a Waymo vehicle through another platform, keep that platform’s trip receipt as well as any Waymo support correspondence.

Waymo’s contact instructions explain how to reach support using the Support button on the in-car screen. In the Waymo app, open Help, select Get help, and choose Call. Chat and email options are also available, and Waymo lists support as available 24/7.

For a pickup, routing, or drop-off problem, explain what the app showed and where the vehicle actually stopped. If a ride is interrupted, contact support while the situation is happening when practical. Keep the trip time and relevant screenshots for follow-up rather than relying only on a general description afterward.

Waymo’s trip-pricing guidance identifies several factors that can affect a fare, including destination changes, applicable tolls and surcharges, and fees for late cancellation or not reaching the car on time. Check the fare and any fee notice shown for your specific booking.

If you believe a charge is wrong, identify the amount and the event that caused the dispute. Explain whether the ride took place, was canceled, ended early, or followed a changed itinerary. Compare your receipt with the posted payment and retain any support response.

The official payment guide says two pending entries can appear when an initial itinerary hold is followed by an updated trip amount. The initial hold is reversed after completion, while the updated charge is settled. Two pending entries therefore do not necessarily mean two completed payments.

For a Waymo-app ride, use the refund or credit request form and sign in with the Google account used for Waymo. Explain the issue and requested correction. Eligibility depends on the circumstances; submitting a request does not guarantee approval.

Waymo says approved refunds return to the original payment method, which may involve both Waymo Cash and another method. If someone else booked the trip, ask the booking account holder to coordinate the request. Keep a record of what was approved and compare it with the eventual account adjustment.

Report missing belongings promptly through Waymo Support or call 844-261-3753. Include the trip details, a description of the item, and where you think it was left, such as the seat or trunk.

Waymo’s lost-and-found policy says stored items are kept for seven days and that certain items, including bottles, umbrellas, smoking-related items, and food, are not saved. Wait for support to confirm that your item is ready before arranging depot pickup.

Recovery, timing, and the condition of returned items are not guaranteed. Waymo states that it does not reimburse the value of belongings left in a vehicle. Keep your report reference for follow-up.

Waymo’s Uber booking guidance describes its service through Uber in Austin and Atlanta. If your receipt is in Uber, start a fare or payment inquiry from that Uber trip’s Help options so the booking platform can review the transaction. For assistance while inside the vehicle, use its support controls.

Tell support which app you used. This helps distinguish an Uber payment question from a Waymo vehicle or ride-experience report.

Include the city, booking app, what happened, how support responded, and whether the issue was resolved. Positive, negative, and mixed firsthand reviews are welcome, with scores from −5 to +5 including 0. Leave private addresses, account identifiers, phone numbers, and payment details out of your public review.

Explore related reviews for Uber, Lyft, and Curb, or browse the Travel Services category.

Tap Support on the in-car screen or use the Help options in the Waymo app. Waymo provides phone, chat, and email support.

Yes. Use the official refund-request form for a Waymo booking and explain the problem. Waymo reviews eligibility rather than promising a refund for every complaint.

Report it through Waymo’s support website or published lost-item phone number. Describe the item and trip, then follow support’s recovery instructions.

No. Contact Waymo separately for assistance. Your ZeroStars review shares your experience with other readers.