Verizon Reviews Complaints - Zero Stars
Verizon is one of the largest wireless carriers in the United States, known for its extensive network coverage and reliable cell phone service. Offering a range of mobile plans, devices, and internet services, Verizon has built a strong reputation for connectivity. However, customer experiences with Verizon vary, leading to ratings from -5 stars to +5 stars. In this article, we compile reviews, feedback, comments, and complaints to provide a comprehensive look at Verizon’s services.
User Reviews and Ratings
Many customers appreciate Verizon for its:
- Extensive Coverage: Verizon is praised for its reliable network, offering some of the best coverage across the U.S., particularly in rural and remote areas.
- Fast Data Speeds: Customers frequently mention Verizon’s fast 4G LTE and 5G speeds, making it ideal for streaming, gaming, and other data-heavy activities.
- Wide Selection of Devices: Verizon offers a broad range of smartphones, tablets, and accessories, often including the latest models from Apple, Samsung, and Google.
Positive Feedback (+1 to +5 Stars):
- Reliable Service: Many users highlight Verizon’s consistent network performance, experiencing few dropped calls or service interruptions, even in less populated areas.
- Good Customer Support: Positive reviews often mention helpful and responsive customer service, particularly when resolving billing issues or upgrading devices.
- Flexible Plans: Customers appreciate the variety of plans, from unlimited data to family and prepaid options, allowing them to choose one that fits their needs.
Negative Feedback (-1 to -5 Stars):
- High Prices: Some users feel that Verizon’s service plans are more expensive compared to other carriers, especially for unlimited data.
- Billing Issues: A few customers report problems with unexpected charges or billing discrepancies, leading to frustration when trying to resolve the issue.
- Slow Customer Service Response: Several users mention long wait times or difficulty getting timely assistance when contacting customer support, particularly during peak hours.
Common Complaints
- Data Throttling: Some customers report that their data speeds are throttled (slowed down) after using a certain amount of data, despite paying for unlimited plans.
- Overage Fees: A few users complain about overage fees when exceeding their data limits on non-unlimited plans, which can result in high monthly bills.
- Difficulty Cancelling Service: There are occasional complaints about the difficulty of canceling service or being charged for early termination fees, even when customers feel their contract terms have been fulfilled.
Comparisons with Competitors
When compared to other major U.S. carriers like AT&T, T-Mobile, and Sprint, Verizon evokes mixed feedback:
- Network Coverage: Verizon consistently ranks higher than competitors like T-Mobile and Sprint for network coverage, particularly in rural areas.
- Pricing: Verizon’s plans are generally more expensive than T-Mobile’s, though customers often feel they are paying for better coverage and reliability.
- Customer Service: Verizon’s customer service tends to receive more positive reviews than AT&T, though both carriers have similar customer satisfaction ratings.
Share Your Experience Have you used Verizon for your mobile service or internet needs? Share your experience, upload photos of your devices, and leave a review to help others decide if Verizon is the right provider for them. Other companies that users are looking for reviews and complaints for include Ryobi, Fedex, NFL, and MTA.
Rate Verizon Use our unique rating scale to evaluate Verizon:
- 🔴 -5 Stars: Highly dissatisfied
- 🟠 0 Stars: Neutral/no significant impact
- 🟢 +5 Stars: Highly satisfied
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Conclusion
Verizon continues to be a top choice for those seeking reliable network coverage and fast data speeds, though its higher pricing and occasional billing issues may be a concern for some. By reviewing customer feedback and comparing Verizon to other mobile carriers, you can determine if it’s the best option for your wireless or internet needs.
Your Overall Rating From -5 to +5 Stars
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Positive Rating Summary
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Reviews
Title: THE WORST COMPANY TO DEAL WITH
Review: A friend is battling cancer and is currently undergoing chemotherapy. She had cell phones through Verizon. She had them for 9 days. She turned them in and got the receipt. She owed them NOTHING. They keep billing her for them. They bill every few days adding on almost $200 each time. Since she does not have Verizon anymore she is getting the run around. One stores says go here. That store says go here, etc etc. Verizon was supposed to send her something in the mail to reset her pin #. Of course they never did. Without a pin # they will not talk to her. They keep saying go to one of the stores. I personally would not have Verizon for anything. They could offer me a million dollars and I would still not have them. They are the worst company. When we were in a store another lady was having the same issue. I would love to see Verizon go out of business!!!
Name: Paula Mahoney
Title: Disappointed from the get go
Review: Sales, install, support, chat services, tech Visit, audio and video issues ALL not user friendly or able to remedy my issues. Pixelating picture randomly throughout the day--across the channels. Sound muted randomly during conversations. Long wait time for phone support, chat support swirls and doesn\'t engage. Automated systems has no options for my issues. Was warned not to make the switch, should have listened. Not the worst rating because when everything is running right, picture is amazing and viewing options are a plus.
Name: Rosemary Cooney
Title: Terrible customer service
Review: Verizon keeps going up and service gets worse everyday. I been with them 30 years but I\'m seriously thinking of leaving. I have been so stressed out with them they keep you on the phone for hours and hours for nothing. They are no help only want money and more money for nothing. I\'m fed up
Name: Jones Pam
Title: Can not understand English!
Review: Even the ones that speak English can not comprehend what you say. It is DEI, You must be at least Partially retarded or have the IQ of a lugnut to work phones for them. Their own phone system is the worst Tried for two weeks to alert them to a box that blew twisted on pole in front of my house and the door blew off in my yard. Even the police had a problem and was not able to let them know. Two weeks of rain and rodent exposure for switches and wiring. I am so glad that there are cable companies as alternatives.
Name: jimmy
Title: Bad service/Lies
Review: They don\'t stand by their offers
Name: Barbara Kintz
Reply: They should!
Reply Name: Eric
Date: 2024-04-08 09:22:39