Chevrolet Reviews & Complaints

Chevrolet reviews and complaints can help other drivers understand a vehicle, dealership, warranty, repair, financing, roadside-assistance or connected-service experience. Share what happened, which Chevrolet model or service you used and whether the issue was resolved. Positive, neutral and negative experiences are welcome on ZeroStars’ −5 to +5 rating scale.

Chevrolet sells cars, trucks, SUVs, performance vehicles and electric vehicles in the United States and supports owners through Chevrolet dealers, the Chevrolet Customer Assistance Center, Roadside Assistance, the myChevrolet app, OnStar and GM Financial. The editorial information below summarizes selected official support, warranty, recall and ownership information; it is separate from customer reviews and does not represent a survey of Chevrolet owners.

A useful Chevrolet review gives enough detail for another consumer to understand the experience without exposing personal information:

• Vehicle: model, model year, trim or powertrain and approximate mileage.
• Dealer or service location: dealership name and city or state.
• What happened: sales issue, repair concern, warranty decision, recall, financing problem, roadside event or connected-service issue.
• Timeline: approximate dates, number of visits and how long the vehicle was unavailable.
• Resolution: what the dealer, Chevrolet or GM Financial offered and whether the issue was corrected.

Choose the rating that reflects your own experience. A rating of 0 is valid. Do not post your full VIN, finance account number, OnStar credentials, license plate, home address, phone number or unredacted service documents.

Chevrolet’s current warranty information lists a 3-year/36,000-mile bumper-to-bumper limited warranty and a 5-year/60,000-mile powertrain limited warranty for many new vehicles, subject to the applicable warranty booklet, exclusions and whichever limit comes first. Chevrolet also lists separate rust-through, emissions and other coverage.

For eligible Chevrolet electric vehicles, certain electric propulsion components are covered for 8 years or 100,000 miles, whichever comes first. Coverage can differ by model, powertrain and model year, so check the warranty information tied to your specific vehicle before assuming a repair is covered.

If you dispute a warranty decision, ask the dealer to identify the warranty provision being applied and request a written repair order showing the complaint, diagnosis, parts replaced and final disposition. Keep every repair order, including visits where no repair was completed.

Chevrolet provides recall information through its owner site and allows owners to check for open recalls by VIN. If GM has issued a recall on your vehicle, the owner resources can show recall information associated with the vehicle.

If your review involves a recall, include the recall or campaign number if you know it, when you contacted the dealer, whether parts were available, how long the repair took and whether the remedy was completed. Avoid posting your full VIN publicly.

Chevrolet lists 1-800-243-8872 for standard Chevrolet Roadside Assistance and 1-888-811-1926 for Chevrolet EV Roadside Assistance. Chevrolet says specially trained advisors are available 24 hours a day, 365 days a year.

Roadside services can include towing to the nearest Chevrolet dealer, vehicle unlock service, flat-tire service, battery jump-start and emergency fuel delivery, subject to the applicable terms. Chevrolet states that Roadside Assistance is included for 5 years or 60,000 miles, whichever comes first, on eligible new vehicles; EV tow coverage can extend to 8 years or 100,000 miles.

If your complaint involves roadside assistance, document the request time, location, estimated arrival time, towing destination and any charge you were asked to approve.

GM Financial handles financing and leasing for many Chevrolet customers. Its U.S. Customer Experience number is 1-800-284-2271. GM Financial currently lists phone and messaging support hours of Monday–Friday, 7 a.m.–6 p.m. Central, and Saturday, 9 a.m.–1 p.m. Central.

GM Financial provides MyAccount tools for payments, account notices, payoff information and lease questions. If your complaint involves a payment, payoff or lease, keep the payment confirmation, date, amount and any written account status or payoff quote. Distinguish between the Chevrolet dealer and GM Financial when describing who handled each part of the issue.

A Chevrolet purchase, trade-in, repair or warranty experience may involve both an independently operated dealership and Chevrolet or General Motors. In a review, distinguish between what the dealer said or did and what Chevrolet or GM support said or did.

For a sales concern, keep the buyer’s order, advertised offer, financing or lease documents and any written promises. For repairs, keep each repair order and note whether the same symptom returned. If you escalate a concern to Chevrolet, save the case or reference number and record the outcome.

The myChevrolet app can provide vehicle information, remote features, service scheduling and access to eligible connected services. Available features depend on the vehicle, model year, account status, hardware and active service plan.

OnStar plans can provide safety, security and connected features, and certain plans include Roadside Assistance. If your review involves an app or connected-service problem, record the vehicle, app or software version when possible, the date the issue began and whether the feature worked through another device or account.

Chevrolet provides separate support information for EV charging, battery use and electric-vehicle ownership. Chevrolet’s current EV materials state that eligible vehicles include an 8-year/100,000-mile Propulsion Battery Limited Warranty, 3-year/36,000-mile Bumper-to-Bumper Limited Warranty and 5-year/60,000-mile Roadside Assistance, subject to the applicable terms.

For a charging complaint, note whether the problem occurred at home or at a public charger, the charger type, any error message, the approximate battery state of charge and whether the vehicle charged normally elsewhere. That detail can help readers understand whether the issue appeared specific to the vehicle, charger or location.

Chevrolet’s owner and Certified Service resources allow customers to locate dealers, schedule service and review vehicle-specific maintenance information. Dealer appointment availability, diagnosis and repair timing can vary by location.

When reviewing a maintenance or repair experience, include the service requested, the dealer’s diagnosis, the estimate, whether additional work was recommended and whether the final invoice matched what you authorized.

For other automotive experiences, see Ford reviews, Tesla reviews, Toyota reviews, Jeep reviews and Kelley Blue Book reviews. You can also browse the Automotive category. These links provide additional consumer experiences and information, not rankings or endorsements.

Official sources checked September 26, 2026. This guide uses Chevrolet’s official Contact Us, Owners, Warranty, Certified Service, Roadside Assistance, EV ownership and support information, plus GM Financial’s official customer-service information. Policies, coverage, hours and program terms can change. Company statements are attributed to Chevrolet or GM Financial; ratings and customer experiences are submitted separately by ZeroStars users.

Chevrolet lists 1-800-222-1020 for general assistance. Its current contact page lists hours of Monday–Saturday, 8 a.m.–9 p.m. Eastern, with Sunday closed.

Chevrolet lists 1-800-243-8872 for standard Roadside Assistance and 1-888-811-1926 for EV Roadside Assistance. Roadside advisors are available 24/7.

GM Financial lists 1-800-284-2271 for retail and lease customer support. Existing customers can also use MyAccount to make payments, view notices and send messages.

Use Chevrolet’s owner resources and recall tools to check your vehicle by VIN. If an open recall is listed, contact an authorized Chevrolet dealer about the required remedy.

Chevrolet currently lists a 3-year/36,000-mile bumper-to-bumper limited warranty and a 5-year/60,000-mile powertrain limited warranty for many new vehicles, subject to the applicable warranty booklet and exclusions.

No. ZeroStars is an independent consumer-review website. Posting a review does not contact Chevrolet, schedule service, request roadside assistance or dispute a finance payment. Use Chevrolet or GM Financial’s official support channels for company assistance.