Audi Reviews & Complaints

Audi reviews and complaints can help other drivers understand a vehicle, dealership, warranty, repair, financing, roadside-assistance or connected-service experience. Share what happened, which Audi model or service you used and whether the issue was resolved. Positive, neutral and negative experiences are welcome on ZeroStars’ −5 to +5 rating scale.

Audi sells luxury cars, SUVs, performance models and electric vehicles in the United States and supports owners through authorized Audi dealers, Audi USA Customer Support, Audi Roadside Assistance, myAudi, Audi connect and Audi Financial Services. The editorial information below summarizes selected official support, warranty, recall and ownership information; it is separate from customer reviews and does not represent a survey of Audi owners.

A useful Audi review gives enough detail for another consumer to understand the experience without exposing personal information:

• Vehicle: model, model year, trim, engine or electric powertrain and approximate mileage.
• Dealer or service location: dealership name and city or state.
• What happened: sales issue, repair concern, warranty decision, recall, financing problem, roadside event or connected-service issue.
• Timeline: approximate dates, number of visits and how long the vehicle was unavailable.
• Resolution: what the dealer, Audi USA or Audi Financial Services offered and whether the issue was corrected.

Choose the rating that reflects your own experience. A rating of 0 is valid. Do not post your full VIN, finance account number, myAudi credentials, license plate, home address, phone number or unredacted service documents.

Audi’s current U.S. warranty information lists a 4-year/50,000-mile New Vehicle Limited Warranty, whichever occurs first, subject to the applicable warranty and maintenance booklet, exclusions and vehicle-specific terms.

Audi also provides separate coverage for emissions components, corrosion, accessories and electric-vehicle batteries. Owners should check the warranty booklet supplied with their exact model and model year for the authoritative terms.

If you dispute a warranty decision, ask the dealer to identify the warranty provision being applied and request a written repair order showing the complaint, diagnosis, parts replaced and final disposition. Keep every repair order, including visits where no repair was completed.

Audi states that model-year 2021 and newer e-tron electric vehicles include an 8-year/100,000-mile high-voltage battery limited warranty, whichever occurs first, subject to the applicable warranty terms.

Audi notes that battery capacity naturally decreases with time and use, and warranty coverage may not restore a battery to its original new-vehicle capacity. Owners should review their vehicle’s warranty literature for the applicable battery-defect and capacity provisions.

Audi provides a VIN-based recall and service-campaign lookup covering customer notifications from the past 15 years. Audi distinguishes safety recalls from service campaigns and advises owners to complete applicable recall work without delay.

If your review involves a recall or campaign, include the recall or campaign number if you know it, when you contacted the dealer, whether parts or software were available, how long the repair took and whether the remedy was completed. Avoid posting your full VIN publicly.

Audi currently includes Roadside Assistance for 4 years with unlimited mileage on new Audi passenger vehicles sold or leased in the United States and Puerto Rico, starting from the applicable delivery or warranty start date.

Audi lists 1-800-411-9988 for core Audi models and electric vehicles. Audi’s current contact page directs certain models to 1-866-478-3456. Roadside support is available 24 hours a day, 7 days a week.

Services can include towing, battery assistance, lockout help, tire-related assistance, emergency fuel or fluid delivery and certain trip-interruption benefits, subject to program terms and vehicle eligibility.

If your complaint involves roadside assistance, document the request time, location, estimated arrival time, towing destination and any expense you were asked to approve.

Audi Financial Services handles financing and leasing for many Audi customers. Audi currently lists 1-888-237-2834 (1-888-AFS-AUDI) for customer support, Monday–Friday, 8 a.m.–10 p.m. Eastern.

Existing customers can use myAudi and Audi Financial Services account tools to make payments, manage lease-end information and send secure messages. If your complaint involves a payment, payoff or lease, keep the payment confirmation, date, amount and any written account status or payoff quote. Distinguish between the Audi dealer and Audi Financial Services when describing who handled each part of the issue.

An Audi purchase, trade-in, repair or warranty experience may involve both an independently operated Audi dealer and Audi of America. In a review, distinguish between what the dealer said or did and what Audi USA Customer Support said or did.

For a sales concern, keep the buyer’s order, advertised offer, financing or lease documents and any written promises. For repairs, keep each repair order and note whether the same symptom returned. If you escalate a concern to Audi USA, save the case or reference number and record the outcome.

The myAudi app and Audi connect services can provide eligible remote functions, vehicle information, connected navigation, service reminders, recall notifications and other features depending on the vehicle, model year, hardware, cellular coverage, account status and active service plan.

Audi currently routes Audi connect support through 1-800-822-2834. If your complaint involves a connected feature, record the vehicle, app or software version when possible, the date the issue began and whether the feature worked through another device or account.

For eligible model-year 2026 and newer Audi vehicles, Audi Signature Care is included and covers scheduled maintenance for the first 3 years or 30,000 miles, whichever occurs first.

Audi lists covered maintenance intervals at approximately 10,000 miles/12 months, 20,000 miles/24 months and 30,000 miles/36 months for eligible vehicles. Model-year 2025 and older vehicles use separate Audi Care prepaid-maintenance options.

If your review involves scheduled maintenance, identify which service was due, whether the dealer said it was included and whether any additional work was recommended or charged separately.

For other automotive experiences, see BMW reviews, Mercedes-Benz reviews, Volkswagen reviews, Lexus reviews, Cadillac reviews, Tesla reviews and Mazda reviews. You can also browse the Automotive category. These links provide additional consumer experiences and information, not rankings or endorsements.

Official sources checked September 26, 2026. This guide uses Audi USA’s official Contact Us, Warranty, Roadside Assistance, Recall / Service Campaign, Audi Care, myAudi and electric-vehicle information, plus Audi Financial Services customer-support materials. Policies, coverage, hours and program terms can change. Company statements are attributed to Audi or Audi Financial Services; ratings and customer experiences are submitted separately by ZeroStars users.

Audi lists 1-800-822-2834 for Audi USA Customer Support, Monday–Friday, 8 a.m.–7 p.m. Eastern.

Audi lists 1-800-411-9988 for core models and electric vehicles, with 24/7 support. Audi also directs certain models to 1-866-478-3456.

Audi Financial Services lists 1-888-237-2834 (1-888-AFS-AUDI), Monday–Friday, 8 a.m.–10 p.m. Eastern.

Use Audi’s official Recall / Service Campaign Lookup and enter your 17-character VIN. If an open recall or campaign applies, contact an authorized Audi dealer about the required work.

Audi currently lists a 4-year/50,000-mile New Vehicle Limited Warranty, whichever occurs first, subject to the applicable warranty booklet and exclusions.

Audi currently includes Roadside Assistance for 4 years with unlimited mileage on new Audi passenger vehicles sold or leased in the United States and Puerto Rico, subject to program terms.

Audi states that model-year 2021 and newer e-tron EVs include an 8-year/100,000-mile high-voltage battery limited warranty, whichever occurs first, subject to the applicable warranty terms.

No. ZeroStars is an independent consumer-review website. Posting a review does not contact Audi, schedule service, request roadside assistance or dispute an Audi Financial Services payment. Use Audi’s official support channels for company assistance.