At Home Reviews & Complaints

At Home is a U.S. home décor and furnishings retailer selling furniture, rugs, lighting, seasonal decorations and other home products in stores and at athome.com. At Home Group Inc. completed a Chapter 11 financial restructuring in October 2025 and says stores and online shopping continue. Check the official store update for operating locations. Share a first-hand positive, neutral or negative experience using ZeroStars’ −5 to +5 scale; 0 is valid.

State which store or website you used, the item and purchase date, and whether the order was shipped, picked up or delivered locally. For furniture, include dimensions, condition on arrival, any damage photos, delivery provider and the remedy requested. For a return, mention your proof of purchase, Design Rewards status, product tags and whether you received a refund or store credit. Keep full order numbers, payment details and personal information out of public reviews.

At Home directs customer questions to its Customer Care request form and help center. For a local stock or store issue, find the store’s current phone number through its store locator. Its order lookup shows the status of a recent order. The corporate phone number published by the company is not presented as its general order-support line.

At Home’s September 2026 return policy allows eligible unused items in original packaging to be returned for a full refund within 60 days, or 90 days for qualifying Design Rewards members, when the purchase can be verified through an account or receipt with valid ID. If it cannot verify the purchase, the company says it issues store credit based on the item’s current price. A refund to the original payment method and store credit are different outcomes.

At Home does not offer direct exchanges; return an eligible item and buy a replacement. Mattresses, box springs and items marked “All Sales Final” cannot be returned; pillows and cushions need all original tags. Its online-order article adds exclusions for adjustable sofas, futons and pre-cut fabric. Christmas merchandise returned after December 25 is refunded at its current price even with a receipt. Damaged or defective items should be returned within the applicable 60- or 90-day period. A third-party return-verification service may affect an attempted return; the policy explains how to request the associated Retail Activity Report.

How you received an online item determines the return route. Eligible shipped-to-home items can be returned free at an At Home store or through the digital self-service return flow in order history. Items delivered by local delivery partners must be returned to an At Home store. Buy Online, Pick Up In-Store items also must be returned in store. Follow the order-history instructions for a shipped item rather than mailing it to the corporate office.

At Home also lists some online-only products as shipped directly from a supplier. These can arrive separately from store-sourced items; use each tracking number. At Home’s own guidance directs these returns through its self-service portal, with a label and designated return destination. Supplier-direct shipping is a fulfillment arrangement described by At Home, not a reason to assume an unrelated marketplace seller’s policy applies.

At Home offers free store pickup for eligible inventory. Wait for the ready notification, then bring a photo ID and order number or confirmation. You may designate another pickup person. The company says it holds pickup orders for four days after they become available; check the order history if you need an extension. An unfulfilled item should not be charged.

Local delivery is handled by independent providers and varies by item and address. Costs and available windows appear during checkout or through a store associate; some orders may qualify for same-day delivery. The delivery information says partners generally bring items to a ground-level location, without white-glove assembly. For a missing or damaged local delivery, retain the confirmation, provider communications and photos, then contact At Home Customer Care. Eligible local-delivery returns go to a store.

Standard shipping is available for eligible online items and prices vary with order value and oversized surcharges. At Home’s current delivery page estimates most orders arrive three to five days after processing; split shipments can arrive at different times. Review the final charge and any surcharge at checkout. If tracking shows delivered but the package is missing, check the delivery area and tracking details and contact Customer Care with the order information. For a supplier-direct item that arrives damaged, At Home requests prompt contact with photos of both item and packaging; its published supplier guidance specifies within 48 hours of delivery.

Design Rewards is a free loyalty program being tested in participating markets. At Home describes points on qualifying purchases, $10 certificates at 1,000 points and 90-day certificate validity, with earning rates that vary by tier and cardholder status. The 90-day return window refers to eligible Design Rewards members, so verify your enrolled account and the terms for your location. At Home says gift cards remain usable under their terms following the restructuring and may be used for eligible online orders. Coupon exclusions and expiry dates depend on the offer.

At Home advertises a Design Rewards credit card issued by Synchrony Bank, with card-specific rewards and account terms. The card support article directs account questions to Synchrony Bank at 1-855-411-4729. A credit-card statement adjustment, loyalty certificate and return refund are different transactions. Check the current card agreement and any installment-payment terms separately from the retailer’s return policy.

At Home Group Inc. emerged from its financial restructuring in 2025 with new owners and continues to serve customers. Its official update says gift cards and eligible loyalty benefits continued, while store availability varies. The current store locator is the best source for whether a particular location remains open. Do not confuse this home-furnishings chain with unrelated companies that use “at home” in their names.

Compare independent retailer reviews for HomeGoods, Wayfair, IKEA and Big Lots. These links are for related shopping experiences and do not indicate common ownership. Browse the Retail Stores & Shopping category for more companies.

Official sources checked September 28, 2026: At Home’s return policy, return routes, shipping, delivery and pickup, supplier-direct guidance, Design Rewards details, help center and corporate office listing, and restructuring and open-store update. Terms vary by product, purchase channel, membership, location and date.

Yes. At Home says it completed its Chapter 11 restructuring in 2025 and continues operating stores and athome.com. Check the current store locator for a specific location.

The September 2026 policy gives 60 days for eligible unused items in original packaging, or 90 days for qualifying Design Rewards members. Proof of purchase and product-specific exclusions apply.

At Home may verify a purchase through a Design Rewards account or other payment record. If it cannot verify the transaction, its policy says it issues store credit based on the item’s current price, subject to the return conditions.

Yes, eligible shipped orders can be returned in store. Local-delivery and store-pickup orders must be returned in a store; shipped orders may also have a self-service mail return option.

At Home says four days after the ready-for-pickup notification. Check order history if you need more time, and bring your photo ID and confirmation when collecting it.

Yes, some online-only items are shipped by a supplier and may arrive separately. The official order and return instructions for those items are provided by At Home, including its self-service return portal.