Honda Reviews & Complaints

Honda reviews and complaints can help other drivers understand a vehicle, dealership, warranty, repair, financing, roadside-assistance or connected-service experience. Share what happened, which Honda model or service you used and whether the issue was resolved. Positive, neutral and negative experiences are welcome on ZeroStars’ −5 to +5 rating scale.

Honda sells cars, SUVs, trucks, hybrids and electrified vehicles in the United States and supports owners through Honda dealers, Honda Automobile Customer Service, Honda Roadside Assistance, HondaLink and Honda Financial Services. The editorial information below summarizes selected official support, warranty, recall and ownership information; it is separate from customer reviews and does not represent a survey of Honda owners.

A useful Honda review gives enough detail for another consumer to understand the experience without exposing personal information:

• Vehicle: model, model year, trim or powertrain and approximate mileage.
• Dealer or service location: dealership name and city or state.
• What happened: sales issue, repair concern, warranty decision, recall, financing problem, roadside event or connected-service issue.
• Timeline: approximate dates, number of visits and how long the vehicle was unavailable.
• Resolution: what the dealer, Honda or Honda Financial Services offered and whether the issue was corrected.

Choose the rating that reflects your own experience. A rating of 0 is valid. Do not post your full VIN, finance account number, HondaLink credentials, license plate, home address, phone number or unredacted service documents.

Honda’s warranty materials list a 3-year/36,000-mile New Vehicle Limited Warranty and a 5-year/60,000-mile Powertrain Limited Warranty, subject to the applicable warranty booklet, exclusions and whichever limit comes first. Emissions, battery and other components can have separate coverage.

If you dispute a warranty decision, ask the dealer to identify the warranty provision being applied and request a written repair order showing the complaint, diagnosis, parts replaced and final disposition. Keep every repair order, including visits where no repair was completed.

Honda’s owner site provides recall information and VIN-based recall lookup tools. Honda also lists 1-888-234-2138 for recall-related support.

If your review involves a recall, include the recall or campaign number if you know it, when you contacted the dealer, whether parts were available, how long the repair took and whether the remedy was completed. Avoid posting your full VIN publicly.

Honda lists 1-866-864-5211 for Roadside Assistance. Honda says 24-hour roadside service is available in the United States, Canada and Puerto Rico during the 3-year/36,000-mile New Vehicle Limited Warranty term for eligible U.S. Honda vehicles starting with model year 2015.

Services can include jump-starting, flat-tire assistance, lockout assistance, towing, winching and emergency fuel delivery, subject to program limits. If your complaint involves roadside assistance, document the request time, location, estimated arrival time, towing destination and any charge you were asked to approve.

Honda Financial Services handles financing and leasing for many Honda customers. Honda says customer-service representatives are available Monday–Friday, 9 a.m.–5 p.m. local time, with the correct regional contact determined by the product and state where the account was originally acquired.

Existing customers can use their Honda Financial Services account to make payments, view e-statements and payment history, and update account information. Honda lists 1-800-708-6555 for its Lease Maturity Center.

If your complaint involves a payment, payoff or lease, keep the payment confirmation, date, amount and any written account status or payoff quote. Distinguish between the Honda dealer and Honda Financial Services when describing who handled each part of the issue.

A Honda purchase, trade-in, repair or warranty experience may involve both an independently operated dealership and American Honda Motor Co. In a review, distinguish between what the dealer said or did and what Honda corporate support said or did.

For a sales concern, keep the buyer’s order, advertised offer, financing or lease documents and any written promises. For repairs, keep each repair order and note whether the same symptom returned. If you escalate a concern to Honda, save the case or reference number and record the outcome.

HondaLink can provide vehicle information, service reminders and eligible connected features depending on the vehicle, model year, trim, hardware and active service package.

If your complaint involves HondaLink or an in-vehicle technology feature, record the vehicle, app or software version when possible, the date the issue began and whether the feature worked through another device or account. Honda lists 1-888-528-7876 for In-Car Technology Support.

Honda Care offers vehicle service contracts and maintenance-related protection products that are separate from the factory warranty. Honda currently states that vehicles less than three years old with fewer than 36,000 miles can be eligible for Honda Care Vehicle Service Contract plans, while eligibility for Honda Care Maintenance has separate age and mileage limits.

If your review involves Honda Care, identify which plan you purchased, when it began, the repair or service you requested and whether the dealer or administrator said the item was covered.

Honda’s owner resources provide access to owner manuals, warranty information, recall information and other vehicle-specific resources. Participating Honda dealers also offer service scheduling.

When reviewing a maintenance or repair experience, include the service requested, the dealer’s diagnosis, the estimate, whether additional work was recommended and whether the final invoice matched what you authorized.

For other automotive experiences, see Ford reviews, Tesla reviews, Toyota reviews, Chevrolet reviews and Jeep reviews. You can also browse the Automotive category. These links provide additional consumer experiences and information, not rankings or endorsements.

Official sources checked September 26, 2026. This guide uses Honda’s official Customer Relations, Honda Owners, warranty, Roadside Assistance and Honda Financial Services information. Policies, coverage, hours and program terms can change. Company statements are attributed to Honda or Honda Financial Services; ratings and customer experiences are submitted separately by ZeroStars users.

Honda lists 1-800-999-1009 for general automobile inquiries. Its current customer-relations page lists support hours of Monday–Friday, 6 a.m.–5 p.m. Pacific.

Honda lists 1-866-864-5211 for Roadside Assistance, available 24 hours a day, 7 days a week.

Honda Financial Services directs customers to a regional office based on the product and state where the account was acquired. Customer-service representatives are generally available Monday–Friday, 9 a.m.–5 p.m. local time. Honda lists 1-800-708-6555 for lease-maturity questions.

Use the recall tools on Honda Owners and enter your VIN. Honda also lists 1-888-234-2138 for recall-related support.

Honda currently lists a 3-year/36,000-mile New Vehicle Limited Warranty and a 5-year/60,000-mile Powertrain Limited Warranty, subject to the applicable warranty booklet and exclusions.

No. ZeroStars is an independent consumer-review website. Posting a review does not contact Honda, schedule service, request roadside assistance or dispute a finance payment. Use Honda or Honda Financial Services’ official support channels for company assistance.