Nissan Reviews & Complaints

Nissan reviews and complaints can help other drivers understand a vehicle, dealership, warranty, repair, financing, roadside-assistance or connected-service experience. Share what happened, which Nissan model or service you used and whether the issue was resolved. Positive, neutral and negative experiences are welcome on ZeroStars’ −5 to +5 rating scale.

Nissan sells cars, SUVs, trucks and electric vehicles in the United States and supports owners through Nissan dealers, Nissan Consumer Affairs, Nissan Roadside Assistance, MyNISSAN, NissanConnect and Nissan Motor Acceptance Company. The editorial information below summarizes selected official support, warranty, recall and ownership information; it is separate from customer reviews and does not represent a survey of Nissan owners.

A useful Nissan review gives enough detail for another consumer to understand the experience without exposing personal information:

• Vehicle: model, model year, trim or powertrain and approximate mileage.
• Dealer or service location: dealership name and city or state.
• What happened: sales issue, repair concern, warranty decision, recall, financing problem, roadside event or connected-service issue.
• Timeline: approximate dates, number of visits and how long the vehicle was unavailable.
• Resolution: what the dealer, Nissan or NMAC offered and whether the issue was corrected.

Choose the rating that reflects your own experience. A rating of 0 is valid. Do not post your full VIN, finance account number, NissanConnect credentials, license plate, home address, phone number or unredacted service documents.

Nissan’s current warranty information lists a 3-year/36,000-mile limited vehicle warranty and a 5-year/60,000-mile limited powertrain warranty, subject to the applicable Warranty Information Booklet, exclusions and whichever limit comes first.

Nissan also provides separate corrosion, seat-belt, emissions and electric-vehicle coverage. For eligible Nissan EVs, current Nissan materials list an 8-year/100,000-mile lithium-ion battery warranty, subject to model-specific terms and the applicable warranty booklet.

If you dispute a warranty decision, ask the dealer to identify the warranty provision being applied and request a written repair order showing the complaint, diagnosis, parts replaced and final disposition. Keep every repair order, including visits where no repair was completed.

Nissan provides a VIN-based recall lookup for active safety recalls and service information. Nissan says affected recall repairs should be completed free of charge at an authorized Nissan dealer.

If your review involves a recall or campaign, include the recall number if you know it, when you contacted the dealer, whether parts or software were available, how long the repair took and whether the remedy was completed. Avoid posting your full VIN publicly.

Nissan lists 1-800-225-2476 for Roadside Assistance and says the service is available 24 hours a day, 365 days a year. Nissan currently states that vehicles from model year 2016 and newer receive complimentary roadside-assistance coverage for the first 36 months or 36,000 miles, whichever comes first, with other vehicles subject to their applicable warranty terms.

Roadside help can include flat-tire assistance, battery jump-starts, towing, emergency fuel delivery, lockout service and certain mechanical-breakdown assistance, subject to program rules.

If your complaint involves roadside assistance, document the request time, location, estimated arrival time, towing destination and any charge you were asked to approve.

Nissan Motor Acceptance Company, or NMAC, handles financing and leasing for many Nissan customers. Nissan’s current contact page lists 1-800-456-6622 for retail customers and 1-800-777-7018 for lease customers. Nissan lists support hours of Monday–Friday, 7 a.m.–7 p.m. Central for those lines.

Nissan also lists 1-800-778-4211 for end-of-lease questions. If your complaint involves a payment, payoff or lease, keep the payment confirmation, date, amount and any written account status or payoff quote. Distinguish between the Nissan dealer and NMAC when describing who handled each part of the issue.

A Nissan purchase, trade-in, repair or warranty experience may involve both an independently operated dealership and Nissan North America. In a review, distinguish between what the dealer said or did and what Nissan corporate support said or did.

For a sales concern, keep the buyer’s order, advertised offer, financing or lease documents and any written promises. For repairs, keep each repair order and note whether the same symptom returned. If you escalate a concern to Nissan, save the case or reference number and record the outcome.

The MyNISSAN app and NissanConnect services can provide compatible remote vehicle controls, vehicle information, service tools, account support and connected features. Available functions depend on the vehicle, model year, hardware, cellular coverage, account status and active subscription.

Nissan lists 1-855-426-6628 for MyNISSAN App, Owner Portal and NissanConnect Services support. If your complaint involves a connected feature, record the vehicle, app or software version when possible, the date the issue began and whether the feature worked through another device or account.

Nissan lists 1-877-664-2738 for its EV Customer Support Team. Nissan’s current ownership materials state that eligible EV batteries are covered for 8 years or 100,000 miles, whichever comes first, subject to the applicable warranty terms.

For an EV charging complaint, note whether the issue occurred at home or at a public charger, the charger type, any error message, the approximate battery state of charge and whether the vehicle charged normally elsewhere. That detail can help readers understand whether the issue appeared specific to the vehicle, charger or location.

Nissan’s owner resources provide access to service scheduling, maintenance information, manuals, warranty materials and recall information. Dealer appointment availability, diagnosis and repair timing can vary by location.

When reviewing a maintenance or repair experience, include the service requested, the dealer’s diagnosis, the estimate, whether additional work was recommended and whether the final invoice matched what you authorized.

For other automotive experiences, see Ford reviews, Tesla reviews, Toyota reviews, Chevrolet reviews, Honda reviews, Hyundai reviews and Kia reviews. You can also browse the Automotive category. These links provide additional consumer experiences and information, not rankings or endorsements.

Official sources checked September 26, 2026. This guide uses Nissan’s official Contact Us, Owners, Warranty & Extended Protection, Roadside Assistance, Recalls and NissanConnect information. Policies, coverage, hours and program terms can change. Company statements are attributed to Nissan or Nissan Motor Acceptance Company; ratings and customer experiences are submitted separately by ZeroStars users.

Nissan lists 1-800-647-7261 (1-800-NISSAN-1) for Consumer Affairs, with current support hours of Monday–Friday, 7 a.m.–8 p.m. Central.

Nissan lists 1-800-225-2476 for Roadside Assistance, available 24 hours a day, 365 days a year.

Nissan lists 1-800-456-6622 for NMAC retail customers and 1-800-777-7018 for lease customers.

Use Nissan’s VIN recall lookup and enter your vehicle identification number. If an open recall applies, contact an authorized Nissan dealer about the required remedy.

Nissan currently lists a 3-year/36,000-mile limited vehicle warranty and a 5-year/60,000-mile limited powertrain warranty, subject to the Warranty Information Booklet and exclusions.

No. ZeroStars is an independent consumer-review website. Posting a review does not contact Nissan, schedule service, request roadside assistance or dispute an NMAC payment. Use Nissan or NMAC’s official support channels for company assistance.